Order Entry & Customer Care Specialist

hapco; Abingdon (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hapco in Abingdon, VA is seeking a Customer Service Representative to focus on internal and external customer needs and proactively resolve issues related to order entry. Strong phone, computer and data entry skills and clear communication are essential.

You will enter orders, verify pricing, support customers with inquiries, maintain relationships, and work with a team to meet company goals. Familiarity with ERP systems and ability to multitask are required.

Qualifications

• Customer service experience handling inquiries and orders.
• Strong communication and listening skills.
• Accurate data entry with attention to detail.
• Ability to navigate ERP systems and access order status.
• Proficient with MS Office applications.

Responsibilities

• Enter orders accurately and promptly.
• Verify quotes and pricing per policies.
• Handle inquiries via phone and email and direct to resources as needed.
• Build and maintain customer relationships to drive retention.
• Collaborate with team to resolve issues and improve processes.

Skills

Customer Service

Communication

Data Entry

Phone Skills

ERP Knowledge

MS Office

Education

High School Diploma

Associates Degree preferred

Tools

ERP Software

Job description

Hapco in Abingdon, VA is seeking a Customer Service Representative to focus on internal and external customer needs and proactively resolve issues related to order entry. Strong phone, computer and data entry skills and clear communication are essential.

You will enter orders, verify pricing, support customers with inquiries, maintain relationships, and work with a team to meet company goals. Familiarity with ERP systems and ability to multitask are required.