Order Entry & Aftermarket Support Specialist

Provisur Technologies Inc; Mokena (IL); Hybrid; USD 38,572 - 44,083; Full time

Benefits offered by this job

Health insurance

Holiday pay

Employee referral bonuses

401k opportunities

Hybrid work policy

Paid time off (PTO)

Continuing education assistance

Community involvement

Job summary

Provisur Technologies Inc. is seeking an Order Entry Coordinator to support aftermarket parts inquiries by processing orders, quotes, returns and customer requests. You will maintain accurate records and coordinate pricing and shipping with internal teams.

The role requires ERP/CRM experience, strong communication, and a proactive approach. We offer a hybrid work policy, generous benefits, and opportunities for professional growth as part of a global leader in food processing equipment.

Qualifications

• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of experience in OEM part sales support.
• Two years of experience in PeopleSoft Order Management system or comparableERP/Order Management system.
• Proficient in MS Office, Windows, Outlook, and intermediate Excel.
• Strong verbal and written communication skills.
• Familiarity with PeopleSoft order management preferred.

Responsibilities

• Receive and process customer quotes, orders, and exchanges.
• Identify and resolve order and shipping errors and customer returns.
• Track orders and update customers as necessary.
• Expedite the flow of customer orders with inventory control and shipping.
• Proactively identify and offer other aftermarket parts to customers specific to their needs.
• Maintain customer ordering portals and related contact information.
• Identify customer shipping issues and weaknesses, collaborate with department manager and coworkers to aid in resolution.
• Maintain customer asset and contact database in ERP and CRM systems.
• Prepare commercial credit memos on returns to resolve billing issues.

Skills

CRM systems

Customer service

MS Office

Communication skills

Excel

Education

High school diploma or equivalent

Associates Degree in Business

Tools

PeopleSoft

Salesforce

Job description

Provisur Technologies Inc. is seeking an Order Entry Coordinator to support aftermarket parts inquiries by processing orders, quotes, returns and customer requests. You will maintain accurate records and coordinate pricing and shipping with internal teams.

The role requires ERP/CRM experience, strong communication, and a proactive approach. We offer a hybrid work policy, generous benefits, and opportunities for professional growth as part of a global leader in food processing equipment.