Order Entry Coordinator

Provisur Technologies Inc; Mokena (IL); Hybrid; USD 38,572 - 44,083; Full time

Benefits offered by this job

Health insurance

Holiday pay

Employee referral bonuses

401k opportunities

Hybrid work policy

Paid time off (PTO)

Continuing education assistance

Community involvement

Job summary

Provisur Technologies Inc. is seeking an Order Entry Coordinator to support aftermarket parts inquiries by processing orders, quotes, returns and customer requests. You will maintain accurate records and coordinate pricing and shipping with internal teams.

The role requires ERP/CRM experience, strong communication, and a proactive approach. We offer a hybrid work policy, generous benefits, and opportunities for professional growth as part of a global leader in food processing equipment.

Qualifications

• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of experience in OEM part sales support.
• Two years of experience in PeopleSoft Order Management system or comparableERP/Order Management system.
• Proficient in MS Office, Windows, Outlook, and intermediate Excel.
• Strong verbal and written communication skills.
• Familiarity with PeopleSoft order management preferred.

Responsibilities

• Receive and process customer quotes, orders, and exchanges.
• Identify and resolve order and shipping errors and customer returns.
• Track orders and update customers as necessary.
• Expedite the flow of customer orders with inventory control and shipping.
• Proactively identify and offer other aftermarket parts to customers specific to their needs.
• Maintain customer ordering portals and related contact information.
• Identify customer shipping issues and weaknesses, collaborate with department manager and coworkers to aid in resolution.
• Maintain customer asset and contact database in ERP and CRM systems.
• Prepare commercial credit memos on returns to resolve billing issues.

Skills

CRM systems

Customer service

MS Office

Communication skills

Excel

Education

High school diploma or equivalent

Associates Degree in Business

Tools

PeopleSoft

Salesforce

Job description

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!

Role Overview

The Order Entry Coordinator provides support for aftermarket parts inquiries by processing orders, quotes, returns, and customer requests. They maintain accurate customer records, coordinate pricing and shipping details with internal teams, and assist with inventory, shipment updates, and customer ordering portals.

What You’ll do

• Receive and process customer quotes, orders, and exchanges.
• Identify and resolve order and shipping errors and customer returns.
• Track orders and update customers as necessary.
• Expedite the flow of customer orders with inventory control and shipping.
• Proactively identify and offer other aftermarket parts to customers specific to their needs.
• Maintain customer ordering portals and related contact information.
• Identify customer shipping issues and weaknesses, collaborate with department manager and coworkers to aid in resolution.
• Maintain customer asset and contact database in ERP and CRM systems.
• Prepare commercial credit memos on returns to resolve billing issues.

Who You Are

• A creative thinker who enjoys solving problems and implementing solutions
• A lifelong learner with a passion for continuous improvement

What You’ll Need

• High school diploma or equivalent; Associates Degree in Business preferred.
• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of experience in Original Equipment Manufacturing (OEM) part sales support.
• Two years of experience in People Soft System or comparable Order Management system.
• Experience in CRM systems. Salesforce experience preferred.
• Proficient in MS Office, Windows, Outlook, and intermediate Excel
• Strong verbal and written communication skills
• Tactful and professional customer service approach
• Basic math proficiency
• Familiarity with PeopleSoft order management preferred

What You’ll Enjoy

• Healthy work/life balance on a team that collaborates well and truly enjoys working together
• Environment where we promote from within, cross-train and provide ongoing skill development
• Robust benefits package including great health insurance, holiday pay, and employee referral bonuses!
• Retirement savings (401k) opportunities
• A hybrid work policy and ample paid time off (PTO)
• Continuing education assistance
• A company dedicated to the local community that gives back through charitable contribution

Pay Range

$28.00 - $32.00 per hour

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.