Aftermarket Parts Coordinator

Sentry; Forest (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

Paid time off

Retirement plan with company match

Job summary

Sentry Equipment, a subsidiary of ProMach, invites applications for an Aftermarket Parts Coordinator. This role coordinates order entry, customer communications, and inventory data to ensure accurate, timely parts shipments.

You’ll contribute to SOPs and continuous improvements while supporting aftersales operations in a fast-paced setting. The position offers comprehensive benefits and aligns with ProMach’s commitment to quality, safety, and customer satisfaction.

Qualifications

• Experience processing spare parts and aftermarket orders.
• Customer service and order-entry experience.
• Familiar with ERP systems.
• Strong organizational and multitasking skills.
• Ability to work in a fast-paced team environment.

Responsibilities

• Process spare parts and aftermarket orders, including order entry and fulfillment coordination.
• Communicate with customers to confirm orders, provide updates, and resolve issues.
• Work closely with inventory, shipping, and engineering to verify part availability and shipment readiness.
• Maintain accurate records of order history, part numbers, and customer communications.
• Assist in developing and maintaining standard operating procedures for order handling.
• Support aftermarket inventory management, including stock checks and reorder requests.
• Participate in continuous improvement efforts related to order processing and customer service.
• Ensure compliance with all company procedures and safety guidelines.

Skills

Order processing

Customer service

Inventory coordination

ERP systems

Documentation

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. At Sentry Equipment, a subsidiary of ProMach‘s Systems business, we have a longstanding reputation in the industries we serve. We offer an extensive portfolio of conveyor equipment and related container handling machinery. We specialize in integrating packaging equipment and conveying systems into cost-effective and efficient plan designs. The Aftermarket Parts Coordinator is responsible for processing and coordinating the fulfillment of spare parts and aftermarket orders. This role supports the Aftermarket Parts Sales Manager by handling order entry, communicating with customers, managing part inventory data, and ensuring accurate and timely shipment of parts. The coordinator plays a key role in maintaining customer satisfaction, order accuracy, and workflow efficiency within the aftermarket department. Are you excited about this work?

• Process spare parts and aftermarket orders, including order entry and fulfillment coordination.
• Communicate with customers to confirm orders, provide updates, and resolve issues.
• Work closely with inventory, shipping, and engineering to verify part availability and shipment readiness.
• Maintain accurate records of order history, part numbers, and customer communications.
• Assist in developing and maintaining standard operating procedures for order handling.
• Support aftermarket inventory management, including stock checks and reorder requests.
• Participate in continuous improvement efforts related to order processing and customer service.
• Ensure compliance with all company procedures and safety guidelines.

If this sounds like you, we want to connect!

• High school diploma or equivalent; college coursework in business, logistics, or related field is a plus.
• Experience in order processing, customer service, or inventory coordination preferred.
• Familiarity with ERP systems and basic computer knowledge is essential.
• Knowledge of mechanical components is preferred.
• Excellent organizational, communication, and multitasking skills.
• Ability to work effectively in a fast-paced, team-oriented environment.

What’s in it for you? There\'s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Base salary range: $55,000 - $85,000