Order Desk Operations & E-Commerce Coordinator

Triton Stone Group; New Orleans (LA); On-site; USD 26,000 - 34,000; Full time

Job summary

Triton Stone Group is seeking an Order Desk Operations & E-Commerce Coordinator to handle end-to-end sample lifecycle and provide ERP-backed administrative support for e-commerce channels. The role balances hands-on picking/packing with ERP administration to ensure accurate inventory, fast fulfillment, and seamless team collaboration.

Responsibilities include processing orders through SPS, preparing shipping and customs docs, managing the Sample Inbox, reconciling inventory, and supporting

Qualifications

• Experience with ERP systems and order fulfillment processes.
• Ability to maintain accurate inventories and coordinate packaging/fulfillment.
• Strong communication with internal teams and vendors.

Responsibilities

• Execute the physical assembly and packaging of sample orders across all product lines.
• Process sample orders through the SPS system from entry to completion.
• Generate domestic and international shipping labels and customs documentation.
• Manage the centralized Sample Inbox and coordinate with Triton team members.
• Reconcile physical inventory with system records to ensure accuracy.
• Support Amazon Sales, including manual order entry and tracking and handle portal communications.

Skills

ERP management

Inventory reconciliation

Order processing & fulfillment

Cross-functional communication

Tools

SPS system

Amazon Seller Portal

Job description

Order Desk Operations & E-Commerce Coordinator

Position Purpose:

The Sample Operations & E-commerce Coordinator is responsible for the end-to-end lifecycle of product samples and the administrative support of some E-commerce sales channels. This role requires a balance of physical labor (picking/packing) and technical administration (ERP management). Success in this role is defined by accuracy in inventory, speed of fulfillment, and seamless team collaboration.

A. Fulfillment & Quality Management

• Execute the physical assembly and packaging of sample orders across all product lines.
• Manage specialized sample projects, ensuring all components meet brand specifications.
• Conduct final quality inspections on all outgoing samples to maintain company standards.
• Organize and maintain the physical sample library and fulfillment station.

B. Administrative & ERP Systems

• Process all sample orders through the SPS system from entry to completion.
• Generate domestic and international shipping labels and customs documentation.
• Manage the centralized "Sample Inbox," serving as the primary point of contact for all Triton team members.
• Reconcile physical inventory with system records to ensure 100% accuracy across all lines.
• Provide operational support for Amazon Sales, including manual order entry and tracking.
• Manage the Amazon Seller Portal communications, including customer inquiries and return authorizations.
• Monitor Amazon-specific inventory levels and report discrepancies.

D. Supply Chain & Logistics

• Maintain inventory levels of packing materials (boxes, tape, inserts, and protective wrap).
• Initiate procurement requests for supplies to prevent fulfillment delays.
• Shared Accountability: Must operate in a "Total Team" environment where all duties are shared equally; no task is considered above or below any team member.
• Process Discipline: Strict adherence to ERP workflows to ensure data integrity.
• Communication: Ability to translate complex internal requests into clear customer-facing updates.

4. Physical Requirements

• Ability to stand and walk for 6-8 hours per day.
• Ability to lift and carry upto45lbsindependently.
• Manual dexterity required for precise packaging and labeling.
• Environment: Must be comfortable working in both an office environment and a warehouse/sample storage area.

Salary Range: $19-25/hr. Full-time

What sets Triton Stone Group apart?

Triton's blend of style, quality and value has been trusted since 2004. Today, Triton has taken its exclusive relationships and strength in buying power to build a new reputation of service. We are passionate about developing fashionable and innovative designs at a great value, as well as offering a number of exceptional services to meet customers’ needs.

Triton Stone Group is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category.