Order Desk Operations & E-Commerce Coordinator

TRITON STONE; Louisiana; On-site; USD 26,000 - 34,000; Full time

Job summary

Triton Stone Group is seeking an Order Desk Operations & E-commerce Coordinator in New Orleans, LA. This full-time role combines physical picking/packing with ERP administration to support sample program fulfillment and ecommerce channels, including Amazon.

You will manage the SPS system orders, generate shipping labels, reconcile inventory, and coordinate cross-functional communication to ensure accurate orders and timely delivery across domestic and international shipments.

Qualifications

• Experience handling sample orders and ERP administration.
• Attention to detail for inventory and quality control.
• Strong collaboration with cross-functional teams and internal stakeholders.

Responsibilities

• Execute the physical assembly and packaging of sample orders across product lines.
• Manage specialized sample projects to meet brand specifications.
• Conduct final quality inspections on all outgoing samples to maintain standards.
• Process all sample orders through the SPS system from entry to completion.
• Generate domestic and international shipping labels and customs documentation.
• Provide operational support for Amazon Sales, including manual order entry and tracking.
• Manage the Amazon Seller Portal communications and return authorizations.
• Monitor inventory levels and reconcile with system records for accuracy.

Skills

ERP management

Inventory accuracy

Order processing

Shipping coordination

Tools

SPS system

Amazon Seller Portal

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Order Desk Operations & E-Commerce Coordinator

Full Time Administrative New Orleans, LA, US

2 days ago Requisition ID: 2253

Order Desk Operations & E-Commerce Coordinator

Position Purpose:

The Sample Operations & E-commerce Coordinator is responsible for the end-to-end lifecycle of product samples and the administrative support of some E-commerce sales channels. This role requires a balance of physical labor (picking/packing) and technical administration (ERP management). Success in this role is defined by accuracy in inventory, speed of fulfillment, and seamless team collaboration.

A. Fulfillment & Quality Management

• Execute the physical assembly and packaging of sample orders across all product lines.
• Manage specialized sample projects, ensuring all components meet brand specifications.
• Conduct final quality inspections on all outgoing samples to maintain company standards.
• Organize and maintain the physical sample library and fulfillment station.

B. Administrative & ERP Systems

• Process all sample orders through the SPS system from entry to completion.
• Generate domestic and international shipping labels and customs documentation.
• Manage the centralized "Sample Inbox," serving as the primary point of contact for all Triton team members.
• Reconcile physical inventory with system records to ensure 100% accuracy across all lines.
• Provide operational support for Amazon Sales, including manual order entry and tracking.
• Manage the Amazon Seller Portal communications, including customer inquiries and return authorizations.
• Monitor Amazon-specific inventory levels and report discrepancies.

D. Supply Chain & Logistics

• Maintain inventory levels of packing materials (boxes, tape, inserts, and protective wrap).
• Initiate procurement requests for supplies to prevent fulfillment delays.
• Shared Accountability: Must operate in a "Total Team" environment where all duties are shared equally; no task is considered above or below any team member.
• Process Discipline: Strict adherence to ERP workflows to ensure data integrity.
• Communication: Ability to translate complex internal requests into clear customer-facing updates.

4. Physical Requirements

• Ability to stand and walk for 6–8 hours per day.
• Ability to lift and carry upto45lbsindependently.
• Manual dexterity required for precise packaging and labeling.
• Environment: Must be comfortable working in both an office environment and a warehouse/sample storage area.

Salary Range: $19-25/hr. Full-time

What sets Triton Stone Group apart?

Triton’s blend of style, quality and value has been trusted since 2004. Today, Triton has taken its exclusive relationships and strength in buying power to build a new reputation of service. We are passionate about developing fashionable and innovative designs at a great value, as well as offering a number of exceptional services to meet customers’ needs.

Triton Stone Group is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category.