Order Desk Associate

benq; Costa Mesa (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

BenQ is seeking an Order Desk Associate to support order management. In this role you will process customer purchase orders, track shipments, and resolve order issues to maintain strong customer relationships.

The position is full-time, office-based in Costa Mesa, CA, offering a competitive base salary plus bonus. Ideal candidates have strong Excel, PowerPoint, ERP, and Oracle skills, and excellent time management and communication abilities.

Qualifications

• Excellent time management, analytical, and organizational skills.
• Strong oral and written communication.
• Team player who collaborates well and adapts.
• Proficient with MS Excel, PowerPoint, ERP, and Oracle.

Responsibilities

• Process customer purchase orders within the ERP system
• Identify and correct transactional order issues
• Provide order status, tracking, and backorder reports to customers
• Process drop shipment orders by placing PO’s to vendors
• Maintain customer relationships by responding to customer inquiries and supporting issue resolution
• Miscellaneous tasks as needed

Skills

Time management

Analytical skills

Organizational skills

Attention to detail

Communication

Team player

Education

High School Diploma

Tools

MS Excel

PowerPoint

ERP

Oracle

Job description

Overview

Join the BenQ Team!

Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life."

We are hiring an Order Desk Associate to support the order management element within BenQ.

Duties & Responsibilities

• Process customer purchase orders within the ERP system
• Identify and correct transactional order issues
• Provide order status, tracking, and backorder reports to customers
• Process drop shipment orders by placing PO’s to vendors
• Maintain customer relationships by responding to customer inquiries and supporting issue resolution
• Miscellaneous tasks as needed

Required Experience, Knowledge, Skills, and Abilities

• Excellent time management, analytical, and organizational skills; strong attention to detail
• Relationship builder with effective oral and written communication
• Strong team player who collaborates well with others to solve problems, flexible and adaptable
• Proficient business software skills (MS Excel, PowerPoint, ERP, Oracle)

Education

High School Diploma required

Compensation

Based on experience, we offer a very competitive base salary plus bonus

Position Type

• Full-Time
• Office-Based