Order Desk Associate

BenQ Corporation; Costa Mesa (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

A leading display solutions provider in Costa Mesa is seeking an Order Desk Associate. This role is integral in supporting the order management process, from order creation to delivery. Responsibilities include processing purchase orders, resolving issues, and maintaining customer relationships. The ideal candidate will possess strong analytical, time management, and communication skills, with a high school diploma required. Competitive salary and bonus based on experience offered.

Qualifications

• Excellent time management and organizational skills.
• Strong attention to detail required.
• Effective oral and written communication skills.
• Excellent time management and organizational skills.

Responsibilities

• Process customer purchase orders within the ERP system.
• Identify and correct transactional order issues.
• Provide order status and backorder reports to customers.
• Process drop shipment orders by placing PO’s to vendors
• Maintains customer relationships by responding to customer inquiries and supporting issue resolution
• Miscellaneous tasks as needed

Skills

Time management

Analytical skills

Organizational skills

Effective communication

Team collaboration

Problem solving

Education

High School Diploma

Tools

MS Excel

PowerPoint

ERP systems

Oracle

Job description

Career Opportunities with BENQ AMERICA CORP

A great place to work.

Current job opportunities are posted here as they become available.

Are you ready to be a part of a globally trusted brand where cutting‑edge technology meets exceptional talent? BenQ is an award‑winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality" to Life.

We are hiring an Order Desk Associate to support the order management element within BenQ.

Duties & Responsibilities:

Order Desk Associates help support the entire life cycle of a BenQ Order from creation to final product delivery to the customer. This support is both transactional and analytical.

• Process customer purchase orders within the ERP system
• Identifying and correcting transactional order issues
• Provide order status, tracking, and backorder reports to customers
• Process drop shipment orders by placing PO’s to vendors
• Maintains customer relationships by responding to customer inquiries and supporting issue resolution
• Miscellaneous tasks as needed

Required Experience, Knowledge, Skills, and Abilities:

• Excellent time management, analytical, and organizational skills; strong attention to detail
• Relationship builder with effective oral and written communication
• Strong team player who collaborated well with others to solve problems, flexible and adaptable
• Proficient business software skills (MS Excel, PowerPoint, ERP, Oracle)

Education:

High School Diploma required

Compensation:

Based on experience, we offer a very competitive base salary plus bonus