Order Desk Associate

BENQ AMERICA CORP; Costa Mesa (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

BENQ AMERICA CORP in Costa Mesa is seeking an Order Desk Associate to support the life cycle of customer orders from creation to delivery. The ideal candidate will demonstrate strong time management and analytical abilities and handle various responsibilities, including processing orders in the ERP system and maintaining customer relationships.

Applicants should possess a High School Diploma and proficiency in business software. The position offers a competitive salary based on experience, along with bonuses.

Qualifications

• Excellent time management, analytical, and organizational skills; strong attention to detail.
• Relationship builder with effective oral and written communication.
• Strong team player who collaborates well with others to solve problems, flexible and adaptable.
• Proficient business software skills (MS Excel, PowerPoint, ERP, Oracle).

Responsibilities

• Process customer purchase orders within the ERP system.
• Identifying and correcting transactional order issues.
• Provide order status, tracking, and backorder reports to customers.
• Process drop shipment orders by placing PO’s to vendors.
• Maintains customer relationships by responding to customer inquiries and supporting issue resolution.
• Miscellaneous tasks as needed.

Skills

Time management

Analytical skills

Organizational skills

Effective communication

Team collaboration

Business software skills (MS Excel, PowerPoint, ERP, Oracle)

Education

High School Diploma

Job description

Career Opportunities with BENQ AMERICA CORP

A great place to work.

Current job opportunities are posted here as they become available.

Are you ready to be a part of a globally trusted brand where cutting‑edge technology meets exceptional talent? BenQ is an award‑winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality" to Life.

We are hiring an Order Desk Associate to support the order management element within BenQ.

Duties & Responsibilities

Order Desk Associates help support the entire life cycle of a BenQ Order from creation to final product delivery to the customer. This support is both transactional and analytical.

• Process customer purchase orders within the ERP system
• Identifying and correcting transactional order issues
• Provide order status, tracking, and backorder reports to customers
• Process drop shipment orders by placing PO’s to vendors
• Maintains customer relationships by responding to customer inquiries and supporting issue resolution
• Miscellaneous tasks as needed

Required Experience, Knowledge, Skills, and Abilities

• Excellent time management, analytical, and organizational skills; strong attention to detail
• Relationship builder with effective oral and written communication
• Strong team player who collaborated well with others to solve problems, flexible and adaptable
• Proficient business software skills (MS Excel, PowerPoint, ERP, Oracle)

Education

High School Diploma required

Compensation

Based on experience, we offer a very competitive base salary plus bonus