Order & Customer Support Specialist

American Refining Group; Bradford (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Ownership Plan (ESOP)

Paid holidays

Education assistance

Employee assistance plans

Job summary

American Refining Group in Bradford, PA is seeking a Customer Service Representative I to handle orders, shipments, and customer inquiries via fax, phone, email, and EDI. You will enter orders, schedule freight, track DIFOT, and support pricing verification under supervision.

Ideal candidate has 0–2 years in customer service, strong MS Office skills, and a proactive, team-oriented mindset. ARG offers benefits like health insurance, 401(k) with matching, ESOP, and opportunities to grow within a

Qualifications

• 0–2 years of experience in customer service or a related field.
• Strong MS Office skills and ability to manage data accurately.
• Excellent communication and active listening to respond to customers.

Responsibilities

• Enter orders from phone, fax, email, and EDI into systems.
• Schedule freight and coordinate routine shipment activities.
• Complete DIFOT tracking and reporting.
• Respond to routine customer inquiries about order status and shipments.
• Verify customer pricing and escalate non-routine issues as needed.
• Collaborate with team members and cross-functional departments.

Skills

Customer service

Data entry

Order processing

MS Office

Communication

Tools

Microsoft Office Suite

Job description

American Refining Group in Bradford, PA is seeking a Customer Service Representative I to handle orders, shipments, and customer inquiries via fax, phone, email, and EDI. You will enter orders, schedule freight, track DIFOT, and support pricing verification under supervision.

Ideal candidate has 0–2 years in customer service, strong MS Office skills, and a proactive, team-oriented mindset. ARG offers benefits like health insurance, 401(k) with matching, ESOP, and opportunities to grow within a