Sales Support Assistant

American Refining Group, Inc.; Bradford (PA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Opt

Life, Accident and Critical Illness

Short & Long-term Disability

Paid Holidays & Personal Days

Education & Employee Assistance Plans

Employee Stock Ownership & 401(k)

Job summary

American Refining Group, Inc. is seeking a Sales Support Assistant to back the sales team with CRM, AS400 data entry, and account setup. The role includes coordinating on-site visits, preparing agendas, processing credits and rebills, and distributing market reports to internal groups.

The ideal candidate will have 1-3 years of experience, a high school diploma or GED (2-year college preferred), and strong PC/Microsoft Office/CRM proficiency to support pricing and customer communications.

Qualifications

• 1-3 years of Experience in a related role.
• High school diploma or GED required; 2-year college preferred.
• Proficiency with PC, Microsoft Office Suite and CRM software is expected.

Responsibilities

• Arrange on-site customer visits, meals, refinery tours, venues, and agendas.
• Submit credits and rebills for the sales team; process QDRs and Product Return Forms.
• Support sales team with CRM, enter PCNs in AS400, and assist in setting up new customers.

Skills

PC proficiency

Microsoft Office

CRM software

Education

Highschool Diploma or GED

2 year college

Tools

AS400

CRM Software

Microsoft Office

Job description

ARG is the longest continuously operating refinery in North America dating back to 1881. Privately held, the employees and leadership pride themselves on offering competitive pay, generous benefits and a supportive culture of growth and learning. In addition to a 401k retirement plan to which the company makes matching contributions, ARG offers participation in an Employee Stock Ownership Plan (ESOP) to qualified employees, through which they share in the profits of the company.

Scope & Responsibilities of Sales Support Assistant (Not limited to)

• Assists with arranging on-site customer visits, which would include on- and off-site meals, refinery tours, reserving meeting locations, preparing agendas, meeting room preparations, etc.
• Submits credits and rebills on behalf of sales team as required
• Submits Quality Deviation Reports (QDR’s) and Product Return Forms as required
• Utilizes the Customer Relationship Management (CRM) software as necessary to support sales team
• Uses the AS400 system to enter all PCN’s submitted through the CRM
• Assists the sales team with setting up new customers by providing necessary paperwork and ensuring that all information is accurate and complete
• Distributes industry related reports to internal contact groups as required
• Assists the sales team with shipping promotional giveaways, holiday gifts/cards, labels, and other miscellaneous items.
• Works with various members of the organization in a professional manner to thoroughly complete supportive tasks requested by the sales team
• Provides assistance to and communicates with customers as necessary, acts as a liaison between customer and sales representative
• Processes sample requests through AS400; prepares and provides shipping paperwork to Quality Lab for shipping
• Organizes sales meeting annually including destination sales meeting when applicable
• Executes sales control as requested by business/product director/manager
• Manages inventory availability and tracks drilling volumes daily for every drilling account
• Manages third party facilities for drilling products which includes tracking orders coming in and out of each facility, advising customer service when to ship product moves based on inventory, balance spreadsheets and address discrepancies
• Manages third party facility for drums of XP-4104 which includes tracking orders coming in and out, facilitate component and bulk shipment delivery as needed
• Maintains multiple spreadsheets and databases with market data
• Works directly with Fuel customers to obtain necessary information needed to set up a new account in its entirety
• Manages and implements daily pricing changes for Fuels; includes communicating new pricing to fuel customers, submitting all PCN’s, and updating the AS400 with new rack and special agreement pricing
• Files contract agreements as they are provided by upper management and/or sales department
• Acts as a backup to Blended Lubricant Sales Support as needed
• Acts as a backup to Fuels Product Manager which includes sending special fuel pricing emails and text messages to customers, and uploading pricing into customer specific pricing portals as needed
• Acts as a backup to Marketing Manager regarding mass price changes and index pricing as needed
• Other supportive duties for the sales team as requested

Benefits Available to Sales Support Assistant

• Health Insurance including Medical, Dental, Optical & Prescription
• Life, Accident and Critical Illness Insurance Options
• Short & Long-term Disability Coverage
• Paid Holidays & Personal Days
• Education & Employee Assistance Plans
• Employee Stock Ownership & 401 (k) Plans

Education & Experience for Sales Support Assistant

• 1-3 years of Experience
• Highschool Diploma or GED required
• 2 year college is preferred

Other Qualifications of Sales Support Assistant

• Comprehensive knowledge of PC, Microsoft Office Suite, Customer Relationship Management (CRM) Software.
• Successful completion of all company mandated &/or job-related training programs deemed appropriate.

Physical & Cognitive Demands of Sales Support Assistant

• COGNITIVE DEMANDS: Meet deadlines, focus attention, work independently, independent judgments, work with a team, communicating, reading comprehension, critical thinking/troubleshooting.
• PHYSICAL DEMANDS: seeing, speaking, hearing, sitting, walk/climb, stand/reach, listen, writing, driving, keyboarding, . Push/pull/lift/carry 35 pounds.

Additional Notes

This position, as well as every other position at American Refining Group, is required to conduct their work at a high level of safety and quality performance. We require our employees to adhere to safety policies and procedures and expect they will help and encourage colleagues to do so as well. Our goal is to strive for a Zero-Incident environment that is a benefit to our employees and community. Our commitment to safety is identified as one of our core values: “Safety is our Compass”. Employees are expected to understand and operate under current Process Safety Management guidelines in accordance with their role. Adherence to our Refinery Conduct of Operations in refinery and safety-sensitive functions is critical to our ongoing commitment to reliable operations.

American Refining Group, Inc. executes and maintains an ISO certified Quality Management System to meet specified customer requirements for product performance, safety, and service.

Employees are expected to understand and operate under the guidelines of the Quality Management System while executing the functions of their position.

ARG culture promotes ongoing training and mentoring that is intended to be a developmental partnership for all (employees are subject to ongoing performance reviews and feedback).

This is not a job bid - external recruiting is being conducted concurrently with internal posting. Applicant will be selected based on qualifications and a job interview; final selection will rest solely with the Company.

Qualified individuals must be able to perform essential job functions with or without reasonable accommodations.

The above statements are intended to describe the general nature and level of work being performed; they are not to be construed as an exhaustive list of all responsibilities.

EEO Employer –ARG is committed to providing reasonable accommodation in our recruiting and employment practices. If assistance is needed to participate in the application or interview process, or to perform essential job functions, please contact Human Resources.