Order & Customer Success Specialist

Motion; Warsaw (IN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Indiana to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, process orders, and help optimize pricing to balance customer needs with profitability.

The role emphasizes reliability, organization, and clear communication, with responsibilities spanning order entry, inventory coordination, and shipping arrangements to support timely deliveries.

Qualifications

• High school diploma or GED required; 0–3 years of related experience.
• Strong reliability, organization, and attention to detail.
• Good communication and multitasking abilities.
• Moderate computer skills and information processing via email and business systems.
• Product knowledge is preferred.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in (counter sales).
• Influence gross profit by negotiating price within parameters.
• Builds customer relationships to drive repeat business and process improvements.
• Maintain appropriate inventory levels and determine cost-effective shipping methods.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

Basic computer skills

Email processing

Business systems

Job description

Motion Industries is seeking a Customer Service Representative in Indiana to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, process orders, and help optimize pricing to balance customer needs with profitability.

The role emphasizes reliability, organization, and clear communication, with responsibilities spanning order entry, inventory coordination, and shipping arrangements to support timely deliveries.