Customer Experience & Order Management Specialist

Brenntag; Hobbs (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Individual development programs

Paid parental leave

Education assistance program

Employee assistance program

Healthcare plan options

401(k)

Job summary

Brenntag in Hobbs, New Mexico is seeking a Customer Service Representative who will play a critical role in enhancing customer experience through effective order management, team collaboration, and strong communication skills. This position requires a minimum of 2 years in customer service, excellent problem-solving abilities, and proficiency with CRM tools like Salesforce. Brenntag values customer relationships and offers a supportive work environment for growth and development.

Qualifications

• 2+ years of experience in Customer Service, Customer Success, or a similar discipline.
• Must have strong listening, speaking, and decision-making skills.
• Experience in fast-paced, deadline-driven environments.

Responsibilities

• Manage order processing and maintain customer communication.
• Build and nurture customer relationships to enhance loyalty.
• Ensure compliance with safety and quality standards.

Skills

Problem solving

Interpersonal skills

Attention to detail

CRM experience

Communication

Multitasking

Education

2+ years of experience in Customer Service or related field

Tools

Salesforce

Microsoft Office Suite

Job description

Brenntag in Hobbs, New Mexico is seeking a Customer Service Representative who will play a critical role in enhancing customer experience through effective order management, team collaboration, and strong communication skills. This position requires a minimum of 2 years in customer service, excellent problem-solving abilities, and proficiency with CRM tools like Salesforce. Brenntag values customer relationships and offers a supportive work environment for growth and development.