Customer Experience and Order Management Specialist

Brenntag; Kilgore (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Brenntag is seeking a Customer Service Representative to join the Account Team and deliver a superior customer experience. You will manage the full order life cycle, coordinate with internal teams, and communicate clearly with customers to ensure on-time delivery and accuracy.

This role focuses on accuracy, responsive communication, and building lasting customer relationships. Ideal candidates will have 2+ years in customer service or 5+ years in a related field, CRM experience (prefer

Qualifications

• 2+ years of experience in Customer Service, Customer Success, or a similar discipline.
• CRM experience required, preferably Salesforce.
• Experience with Microsoft Office Suite and Team Collaboration tools.

Responsibilities

• Lead order processing and management throughout the order life cycle.
• Coordinate order changes and communicate proactively with customers.
• Maintain accurate data and report requirements to internal teams.
• Develop sustainable customer relationships to drive loyalty and retention.
• Ensure compliance with safety, quality, regulatory, and company policies.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Multitasking

Organizational skills

CRM experience

MS Office

Relationship building

Tools

Salesforce CRM

Microsoft Office

Job description

Brenntag is seeking a Customer Service Representative to join the Account Team and deliver a superior customer experience. You will manage the full order life cycle, coordinate with internal teams, and communicate clearly with customers to ensure on-time delivery and accuracy.

This role focuses on accuracy, responsive communication, and building lasting customer relationships. Ideal candidates will have 2+ years in customer service or 5+ years in a related field, CRM experience (prefer