Fast-Paced Order & Customer Experience Specialist

Brenntag; Reading (Berks County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance program

Employee assistance program

Healthcare plan options

401(k)

Job summary

Brenntag North America, Inc. seeks a Customer Service Representative to create a positive customer experience through timely communication and accurate processing of orders across the full order life cycle.

You will confirm orders by phone, email or EDI, verify shipping, billing, pricing, enter special instructions, update files, support sales, and collaborate with internal teams to fulfill orders while ensuring compliance with safety and regulatory standards.

Qualifications

• 2+ years of experience in Customer Service or similar discipline.
• Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.
• Willingness to work overtime, have on-call hours, or work after hours.
• Chemistry Distribution or Manufacturing experience is a plus.

Responsibilities

• Order processing, order confirmation via phone, email or EDI and timely communication regarding order changes.
• Verifies shipping, billing, pricing, and purchase order information.
• Enters special instructions related to orders, customer requests/code maintenance, and notes.
• Updates customer files with quoted pricing, new items, address changes, delivery instructions, etc.
• Communicates and provides necessary support to sales staff.
• Regularly communicates with internal and external customers on various issues.
• Audits customer purchase orders for pricing, quantity, terms of sale, ETA, carrier, and instructions.
• Documents and resolves customer complaints.
• Processes customer product returns per procedures.
• Ensures compliance with safety, quality, and regulatory expectations.

Skills

Customer service

Communication

Problem solving

Teamwork

Multitasking

Attention to detail

Tools

Microsoft Office Suite

ERP/CRM systems

Team collaboration tools

Job description

Brenntag North America, Inc. seeks a Customer Service Representative to create a positive customer experience through timely communication and accurate processing of orders across the full order life cycle.

You will confirm orders by phone, email or EDI, verify shipping, billing, pricing, enter special instructions, update files, support sales, and collaborate with internal teams to fulfill orders while ensuring compliance with safety and regulatory standards.