Order & Customer Experience Specialist

Euro Foods Inc DBA Citterio USA; Freeland (Luzerne County); On-site; USD 40,000 - 48,000; Full time

Job summary

Euro Foods Inc DBA Citterio USA, located in Freeland, PA, is seeking a Customer Service Representative to manage inquiries, process orders, and coordinate with sales and logistics teams. The role requires strong communication, problem solving, and attention to detail in a fast-paced food manufacturing environment.

Responsibilities include handling inquiries, entering orders in SAP, resolving discrepancies, and preparing export paperwork as needed.

Qualifications

• High school diploma or GED required.
• SAP knowledge preferred.
• Strong communication and multitasking skills.
• Proficiency with Excel and Word.

Responsibilities

• Handle customer inquiries and complaints promptly and courteously.
• Investigate errors and resolve discrepancies.
• Resolve deduction issues and provide internal tracking documents.
• Collaborate with cross-functional teams to improve processes and services.
• Use SAP and multiple portals to enter orders and provide timely updates.
• Ensure on-time delivery by tracking orders and coordinating with stakeholders.

Skills

Customer service

Communication

Multitasking

Problem solving

Active listening

English proficiency

Education

High school diploma or GED

Experience in food manufacturing or CPG

Office administration experience

Tools

SAP

Job description

Euro Foods Inc DBA Citterio USA, located in Freeland, PA, is seeking a Customer Service Representative to manage inquiries, process orders, and coordinate with sales and logistics teams. The role requires strong communication, problem solving, and attention to detail in a fast-paced food manufacturing environment.

Responsibilities include handling inquiries, entering orders in SAP, resolving discrepancies, and preparing export paperwork as needed.