Order & Customer Care Specialist

Serigraph Inc.; West Bend (WI); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

401(k) eligibility on day one

Onsite healthcare

Job summary

Serigraph is seeking a Customer Service Representative for the Specialty Graphics team to serve as the primary link between customers, sales, and production, ensuring orders flow smoothly from entry to shipment and delivering a best-in-class experience.

The role requires a high school diploma, strong communication, multi-tasking, data entry skills, attention to detail, and the ability to collaborate with customers and internal teams in a fast-paced manufacturing environment in Wisconsin.

Qualifications

• Must have strong customer service and communication skills.
• Data entry proficiency and ability to manage multiple tasks in a fast-paced environment.
• Collaborate effectively with customers and internal teams to keep orders on track.

Responsibilities

• Enter and process customer orders accurately and efficiently.
• Coordinate production schedules to meet deadlines and business needs.
• Manage shipment logistics and expedite orders when necessary.
• Communicate order status and updates to customers, sales, and operations.
• Process purchase orders and schedule changes; maintain documentation.
• Monitor inventory levels and support margin objectives.
• Review production reports and maintain accurate records.
• Identify and resolve quality concerns to ensure customer satisfaction.
• Support quality, safety, and environmental standards daily.

Skills

Customer service

Communication

Data entry

Multi-tasking

Attention to detail

Collaboration

Education

High school diploma or equivalent

Tools

ERP system

Job description

Serigraph is seeking a Customer Service Representative for the Specialty Graphics team to serve as the primary link between customers, sales, and production, ensuring orders flow smoothly from entry to shipment and delivering a best-in-class experience.

The role requires a high school diploma, strong communication, multi-tasking, data entry skills, attention to detail, and the ability to collaborate with customers and internal teams in a fast-paced manufacturing environment in Wisconsin.