Customer Service Representative

Lever, Inc.; West Bend (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) on day one

Onsite fitness facility

Job summary

Serigraph's Specialty Graphics team is seeking a Customer Service Representative who will be the primary link between customers, sales teams, and production operations, ensuring orders move smoothly from entry to shipment.

You will enter and process orders, coordinate production schedules, manage shipments, communicate status to customers and teams, and maintain accurate records while supporting quality, safety, and environmental standards.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Computer proficiency and data entry in business systems.
• Strong attention to detail and organization.
• Collaborate effectively with customers and internal teams.

Responsibilities

• Enter and process customer orders accurately and efficiently.
• Coordinate production schedules to meet deadlines.
• Manage shipment logistics and expedite orders as needed.
• Communicate order status with customers and sales teams.
• Process purchase orders and schedule changes.
• Monitor inventory levels and support margins.
• Review production reports and maintain records.
• Help identify and resolve quality concerns.
• Support quality, safety, and environmental standards throughout daily operations.

Skills

Customer service

Communication

Multitasking

Data entry

Attention to detail

Collaboration

Education

High school diploma

Tools

ERP system

Order entry software

Job description

Are you a detail-oriented professional who enjoys building strong customer relationships and keeping projects on track? Join Serigraph's Specialty Graphics team as a Customer Service Representative, where you'll play a key role in delivering exceptional service and ensuring customer orders move seamlessly from entry to shipment.

What You'll Do

As a Customer Service Representative, you'll serve as the primary connection between customers, sales teams, and production operations. Your focus will be on providing outstanding support, managing orders accurately, and ensuring customers receive a best-in-class experience.

Key Responsibilities:

• Enter and process customer orders accurately and efficiently.
• Coordinate production schedules to meet customer deadlines and business needs.
• Manage shipment logistics and expedite orders when necessary.
• Communicate with customers, sales representatives, and operations teams regarding order status, schedules, and updates.
• Process purchase orders, schedule changes, and rerun documentation.
• Monitor customer inventory levels and support margin objectives.
• Review production reports and maintain accurate records.
• Help identify and resolve quality concerns to ensure customer satisfaction.
• Support quality, safety, and environmental standards throughout daily operations.

What We're Looking For

Required Qualifications:

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Computer proficiency and experience entering data into business systems.
• Strong attention to detail and organizational skills.
• Ability to collaborate effectively with customers and internal teams.

Preferred Qualifications:

• Experience with order entry, customer service, or production scheduling.
• Manufacturing or print industry experience.
• ERP system experience.
• Strong written and verbal communication skills.
• Familiarity with inventory management and production processes.

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer’s brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference—because that’s the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph.Serigraph employees enjoy:

Competitive wages

Access to earned wages before the scheduled payday

Paid time off, 10 paid holidays, and a vacation buy/sell program

Free onsite healthcare and telemedicine including COVID testing

Full benefits package including health, dental, vision, disability, and life insurance

401(k) eligibility on day one

Free onsite fitness facility and walking trails

Cross training, growth, and promotion from within

*Serigraph is an Equal Opportunity Employer*