Customer Service Representative

Serigraph Inc.; West Bend (WI); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

401(k) eligibility on day one

Onsite healthcare

Job summary

Serigraph is seeking a Customer Service Representative for the Specialty Graphics team to serve as the primary link between customers, sales, and production, ensuring orders flow smoothly from entry to shipment and delivering a best-in-class experience.

The role requires a high school diploma, strong communication, multi-tasking, data entry skills, attention to detail, and the ability to collaborate with customers and internal teams in a fast-paced manufacturing environment in Wisconsin.

Qualifications

• Must have strong customer service and communication skills.
• Data entry proficiency and ability to manage multiple tasks in a fast-paced environment.
• Collaborate effectively with customers and internal teams to keep orders on track.

Responsibilities

• Enter and process customer orders accurately and efficiently.
• Coordinate production schedules to meet deadlines and business needs.
• Manage shipment logistics and expedite orders when necessary.
• Communicate order status and updates to customers, sales, and operations.
• Process purchase orders and schedule changes; maintain documentation.
• Monitor inventory levels and support margin objectives.
• Review production reports and maintain accurate records.
• Identify and resolve quality concerns to ensure customer satisfaction.
• Support quality, safety, and environmental standards daily.

Skills

Customer service

Communication

Data entry

Multi-tasking

Attention to detail

Collaboration

Education

High school diploma or equivalent

Tools

ERP system

Job description

Are you a detail-oriented professional who enjoys building strong customer relationships and keeping projects on track? Join Serigraph's Specialty Graphics team as a Customer Service Representative, where you'll play a key role in delivering exceptional service and ensuring customer orders move seamlessly from entry to shipment.

What You'll Do

As a Customer Service Representative, you'll serve as the primary connection between customers, sales teams, and production operations. Your focus will be on providing outstanding support, managing orders accurately, and ensuring customers receive a best-in-class experience.

Key Responsibilities:

• Enter and process customer orders accurately and efficiently.
• Coordinate production schedules to meet customer deadlines and business needs.
• Manage shipment logistics and expedite orders when necessary.
• Communicate with customers, sales representatives, and operations teams regarding order status, schedules, and updates.
• Process purchase orders, schedule changes, and rerun documentation.
• Monitor customer inventory levels and support margin objectives.
• Review production reports and maintain accurate records.
• Help identify and resolve quality concerns to ensure customer satisfaction.
• Support quality, safety, and environmental standards throughout daily operations.

What We're Looking For

Required Qualifications:

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Computer proficiency and experience entering data into business systems.
• Strong attention to detail and organizational skills.
• Ability to collaborate effectively with customers and internal teams.

Preferred Qualifications:

• Experience with order entry, customer service, or production scheduling.
• Manufacturing or print industry experience.
• ERP system experience.
• Strong written and verbal communication skills.
• Familiarity with inventory management and production processes.

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer’s brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference—because that’s the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph.Serigraph employees enjoy:

Competitive wages

Access to earned wages before the scheduled payday

Paid time off, 10 paid holidays, and a vacation buy/sell program

Free onsite healthcare and telemedicine including COVID testing

Full benefits package including health, dental, vision, disability, and life insurance

401(k) eligibility on day one

Free onsite fitness facility and walking trails

Cross training, growth, and promotion from within

*Serigraph is an Equal Opportunity Employer*