Order & Customer Care Specialist

Motion Industries; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in Mobile, AL seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, provide quotes, and enter orders, while negotiating pricing within allowed parameters to support gross profit.

The role requires a high school diploma or GED with up to 3 years of related experience, strong communication, reliability, and multitasking abilities.

Qualifications

• Requires high school diploma or GED with 0–3 years related experience.
• Good communication and reliability are essential.
• Ability to multitask and manage time effectively.
• Proficient computer skills and basic product knowledge preferred.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders by phone, fax, email, or walk-in (counter sales).
• Influences gross profit through negotiating price within defined parameters.
• May adjust non-contract pricing to meet customer demands while maximizing Motion Industries' profit.
• Builds customer relationships to drive repeat business and supports process improvements.
• Orders items to maintain appropriate inventory levels for customers.
• Determines cost-effective shipping methods for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may prepare shipments to customers.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Mobile, AL seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, provide quotes, and enter orders, while negotiating pricing within allowed parameters to support gross profit.

The role requires a high school diploma or GED with up to 3 years of related experience, strong communication, reliability, and multitasking abilities.