Order Clerks

Course Advisor; United States; On-site; USD 22,280 - 53,240; Full time

Job summary

A leading educational firm in the United States is seeking an Order Clerk to manage incoming orders for materials and services. Responsibilities include informing customers of order details, maintaining accurate records, and collaborating with various departments. Ideal candidates will possess strong communication skills and proficiency in relevant tools such as Microsoft Office and SAP. Competitive salary offered in line with market standards.

Qualifications

• Strong communication skills for conveying order information.
• Ability to understand written instructions and procedures.
• Experience with data entry and filing orders accurately.

Responsibilities

• Inform customers about order details and shipping statuses.
• File copies of received orders and maintain records.
• Collaborate with production and shipping teams for order processing.

Skills

Active Listening

Reading Comprehension

Speaking

Service Orientation

Social Perceptiveness

Critical Thinking

Tools

Microsoft Excel

Microsoft Word

SAP

Microsoft Dynamics

Job description

Occupation Description Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

What Do Order Clerks Do On a Daily Basis?

• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• File copies of orders received, or post orders on records.
• Recommend type of packing or labeling needed on order.
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
• Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
• Inspect outgoing work for compliance with customers’ specifications.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Related Job Titles

• Receiver Dispatcher

Is There Going to be Demand for Order Clerks?

In the United States, there were 179,000 jobs for Order Clerk in 2016. There is little to no growth in job opportunities for Order Clerk. Due to new job openings and attrition, there will be an average of 19,400 job openings in this field each year.

The states with the most job growth for Order Clerk are Utah, Nevada, and Florida. Watch out if you plan on working in Delaware, Maine, or New Mexico. These states have the worst job growth for this type of profession.

Salary for an Order Clerk

Order Clerks make between $22,280 and $53,240 a year.

Order Clerks who work in Washington, Connecticut, or Massachusetts, make the highest salaries.

Tools & Technologies Used by Order Clerks

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Access
• Email software
• SAP
• Microsoft Dynamics
• Corel WordPerfect Office Suite

Becoming an Order Clerk

Learn what Order Clerk education requirements there are.