Order and Defectives Coordinator

Sbhonline; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Sbhonline is seeking a reliable Order & Defectives Coordinator in Brooklyn, NY. This position involves managing customer orders, scheduling deliveries, and handling defective merchandise in a fast-paced retail environment.

The ideal candidate is detail-oriented, exceptional in communication, and highly organized. Responsibilities include processing orders, tracking deliveries, and working with vendors to resolve issues. Strong multitasking and customer service skills are essential for success in this role.

Qualifications

• Comfortable working with computers and order management systems.
• Ability to manage multiple priorities and follow through on outstanding issues.
• Detail-oriented and proactive problem solver.

Responsibilities

• Process and manage customer orders from purchase through delivery.
• Coordinate and schedule appliance and electronics deliveries.
• Handle defective merchandise claims, returns, exchanges, and warranty issues.

Skills

Strong organizational skills

Excellent communication

Customer service abilities

Multitasking

Job description

Order & Defectives Coordinator
Location: Brooklyn, NY
Employment Type: Full-Time
Schedule: Monday through Friday – Standard Business Hours
Salary: Based on Experience

Description

An appliance and electronics retailer in Brooklyn, New York is seeking a reliable and organized Order & Defectives Coordinator to manage customer orders, defective merchandise, and delivery scheduling. This role is ideal for someone who enjoys problem-solving, customer service, and coordinating multiple tasks in a fast-paced retail environment.

The ideal candidate is detail-oriented, customer-focused, and able to effectively communicate with customers, vendors, delivery teams, and internal staff.

What You'll Do

• Process and manage customer orders from purchase through delivery
• Coordinate and schedule appliance and electronics deliveries
• Track order status and communicate updates to customers
• Handle defective merchandise claims, returns, exchanges, and warranty issues
• Work directly with vendors and manufacturers to resolve product issues
• Follow up on open orders, deliveries, and service requests
• Maintain accurate records of orders, deliveries, and defectives
• Communicate with customers regarding delivery schedules and product concerns
• Coordinate with warehouse and delivery teams to ensure timely fulfillment
• Assist with general administrative and operational tasks as needed

Requirements

• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Comfortable working with computers and order management systems
• Ability to manage multiple priorities and follow through on outstanding issues
• Detail-oriented and proactive problem solver
• Professional and dependable work ethic
• Ability to work effectively in a team environment