Order Analyst

Morton Industries; Morton (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Low Insurance Premiums on Medical, P—

Short Term and Long-Term Disability

Hospital, Critical Illness, and -Acc{?

Paid Time Off

Paid Holidays

Company Paid Life Insurance

401K Match

Paid Bereavement

Job summary

Morton Industries, a leading fabricator with 80 years of experience, seeks an Order Analyst to validate daily EDI demand, coordinate New Part and New PO workflows, and manage pricing and customer orders across accounts. You will collaborate with Customer Service Representatives, Account Managers, Scheduling, Purchasing, and Quality teams.

The role emphasizes accuracy, problem-solving, and proactive communication to maintain KPI targets and timely order fulfillment.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of relevant customer service, order management, customer-facing, or related experience preferred.
• Experience working within an ERP system preferred; Epicor experience is a plus but not required.
• Strong proficiency in Microsoft Excel required, including the ability to compare and analyze data, sort and filter information, use formulas, and identify discrepancies.
• Experience with EDI transactions and EDI demand review preferred.
• Ability to work independently, exercise sound judgment, prioritize competing demands, and communicate effectively with internal teams and customer contacts.

Responsibilities

• Serve as the primary owner of the daily EDI demand review for customers that utilize EDI.
• Compare current-day firm and forecast demand against the previous day to identify and validate unexpected changes in quantity, requested dates, pull-ins, push-outs, cancellations, reductions, duplicate demand, past-due requirements, abnormal releases, pricing, and other potential discrepancies.
• Communicate significant demand changes, including pull-ins, push-outs, cancellations, reductions, and other material changes, to the appropriate teams.
• Work with the appropriate Customer Service Representative to validate questionable customer demand and coordinate with the Account Manager when commercial direction or escalation is needed.
• Review purchase-order changes and revisions for EDI customers, including changes to pricing, packaging, and other order requirements, and identify discrepancies requiring follow-up.
• Monitor New Part and/or New Purchase Order workflows in Epicor from initiation through completion, proactively following up with responsible individuals to keep workflows moving and prevent delays.
• Complete assigned Order Analyst tasks within the New Part and/or New PO workflow and monitor workflow aging, escalating delays when customer demand could be impacted.
• Support applicable KPI reporting and assist with the development of additional metrics as the role and processes mature.
• Load and maintain pricing and effective dates in Epicor as part of the established process.
• Help ensure Morton Industries' pricing and customer pricing remain aligned by working with the appropriate customer buyers and Account Managers.
• Use applicable customer portals to review demand, purchase orders, forecasts, and pricing, and to support quote submission and issue resolution.
• Monitor customer-specific ordering requirements, including minimum order quantities, order multiples, packaging quantities, and other applicable purchasing requirements.
• All other duties as assigned.

Skills

ERP systems

EDI data

Microsoft Excel

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Epicor ERP

Job description

Integrity In Action

We do the right thing, even when no one is looking.

Integrity In Action

We do the right thing, even when no one is looking.

Focused on Team Success

We achieve company goals through camaraderie and serving together.

Driven to Deliver

We fulfill our commitments with exceptional effort.

Consistent Progress

We are dedicated to the ongoing improvement of our people and processes.

Professional Authenticity

We bring excellence using our individuality.

Join the best team around!

Through 80 years, Morton Industries has built a reputation for excellence in tube, sheet, and enclosure fabrication. From supplying established off highway OEMs to brand new startups and everything in-between across the globe, your expertise makes a mark on history.

With 7 facilities across the United States to better serve our customers, we maintain a consistent culture of team success. As a part of Morton Industries, you will be a part of a highly valued team of experts with limitless opportunity. Our professional authenticity drives our unique dedication to ongoing improvement of our people, valuing both your needs and the needs of our customers.

Morton Offers

• Low Insurance Premiums on Medical, Dental, and Vision
• Short Term and Long-Term Disability
• Hospital, Critical Illness, and Accident Coverages
• Paid Time Off
• Paid Holidays
• Company Paid Life Insurance
• 401K Match
• Paid Bereavement

Summary

The Order Analyst is responsible for ensuring customer demand and order information entered into Morton Industries systems is accurate, timely, and aligned to customer requirements. The primary focus of the role is daily validation of firm and forecast EDI demand, followed by coordination of New Part and/or New Purchase Order workflows and the administration of pricing, quotations, and customer orders. The Order Analyst works across all customer accounts, collaborates with Customer Service Representatives and Account Managers, and works directly with internal teams including Scheduling, Purchasing, and Quality.

Essential Functions

Include, but are not limited to, the following:

• Serve as the primary owner of the daily EDI demand review for customers that utilize EDI.
• Compare current-day firm and forecast demand against the previous day to identify and validate unexpected changes in quantity, requested dates, pull-ins, push-outs, cancellations, reductions, duplicate demand, past-due requirements, abnormal releases, pricing, and other potential discrepancies.
• Communicate significant demand changes, including pull-ins, push-outs, cancellations, reductions, and other material changes, to the appropriate teams.
• Work with the appropriate Customer Service Representative to validate questionable customer demand and coordinate with the Account Manager when commercial direction or escalation is needed.
• Review purchase-order changes and revisions for EDI customers, including changes to pricing, packaging, and other order requirements, and identify discrepancies requiring follow-up.
• Monitor New Part and/or New Purchase Order workflows in Epicor from initiation through completion, proactively following up with responsible individuals to keep workflows moving and prevent delays.
• Complete assigned Order Analyst tasks within the New Part and/or New PO workflow and monitor workflow aging, escalating delays when customer demand could be impacted.
• Support applicable KPI reporting and assist with the development of additional metrics as the role and processes mature.
• Load and maintain pricing and effective dates in Epicor as part of the established process.
• Help ensure Morton Industries' pricing and customer pricing remain aligned by working with the appropriate customer buyers and Account Managers.
• Use applicable customer portals to review demand, purchase orders, forecasts, and pricing, and to support quote submission and issue resolution.
• Monitor customer-specific ordering requirements, including minimum order quantities, order multiples, packaging quantities, and other applicable purchasing requirements.
• All other duties as assigned.

COMPETENCY

Accuracy / Attention to Detail -

Demonstrates a high level of accuracy and thoroughness when reviewing demand, pricing, lead times, and order quantities; understands that errors can directly affect the business.

Problem Solving / Root Cause -

Investigates issues beyond the immediate symptom, identifies recurring causes, and recommends practical improvements.

Organization / Prioritization -

Balances multiple customer and internal priorities, independently prioritizes work based on urgency and business impact, and follows through on commitments.

Communication -

Communicates clearly and professionally in writing and verbally with customer buyers, Account Managers, Customer Service, Scheduling, Purchasing, Quality, and other stakeholders.

Customer Service -

Responds professionally to customer and internal requests, supports timely resolution, and maintains productive working relationships.

Technical Skills -

Works effectively with ERP systems, EDI-related data, customer portals, and Microsoft Excel to review, compare, and validate information.

Initiative -

Proactively follows up on open items, questions information that does not appear correct, and takes ownership of issues through resolution within the scope of the role.

Teamwork -

Works collaboratively across departments and Account Teams, gives and welcomes feedback, and contributes to team success.

Professionalism / Integrity -

Treats people with respect, maintains confidentiality, works ethically, accepts responsibility for actions, and upholds organizational values.

Supervisory Responsibilities

This job has no supervisory responsibilities.

WORK ENVIRONMENT

This position is primarily performed in an office/desk environment. The employee will regularly use a computer, telephone, and other standard office equipment while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

This position primarily requires sitting and computer work. The employee may occasionally stand, walk, reach, bend, or lift and move light office materials. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION TYPE

Full time

TRAVEL

None

Qualifications

PREFERRED EDUCATION & EXPERIENCE

• High School Diploma or equivalent required.
• 2-3 years of relevant customer service, order management, customer-facing, or related experience preferred.
• Experience working within an ERP system preferred; Epicor experience is a plus but not required.
• Strong proficiency in Microsoft Excel required, including the ability to compare and analyze data, sort and filter information, use formulas, and identify discrepancies.
• Experience with EDI transactions and EDI demand review preferred.
• Ability to work independently, exercise sound judgment, prioritize competing demands, and communicate effectively with internal teams and customer contacts.

Additional Eligibility Qualifications

Attendance

In order to perform this job, the employee must meet all Company attendance requirements.

Safety

The ability to continuously practice safe habits in the workplace while following all policies and procedures related to health and safety.

Morton Industries, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.