Sales Associate

Rockler; Beaverton (OR); On-site; USD 21,000 - 28,000; Part time

Job summary

Rockler Companies, Inc. is seeking a part-time customer service role at our Beaverton, OR location. The associate will give customers complete attention, explain products, demonstrate usage, and sell woodworking supplies and tools.

When not assisting customers, duties include maintaining the sales floor with facing, dusting and housekeeping. The role emphasizes total-solution selling and strong teamwork, with responsibilities including handling refunds and assisting with merchandising and store

Qualifications

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable.
• Ability to stand for long periods and lift up to 50 lbs.

Responsibilities

• Greet customers as they enter the stores in a timely manner.
• Answer questions on product application or use and ring sales on the POS.
• Emphasize the Total solution approach by suggesting related products.
• Assist with maintenance and merchandising of the store.
• Handle refunds and document transactions per procedures.
• Refer customers to other sources if item is not in stock.
• May assist with unloading trucks, pricing and other duties as assigned.

Skills

Customer service

Team player

Excellent communication

Physical stamina

Education

High school diploma/GED

Tools

POS system

Cash register

Job description

Summary of Position

This is a part-time customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player