Retail Sales Associate - Salem

Rockler; Salem (NH); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Rockler in Salem, New Hampshire is hiring a part-time Retail Sales Associate. You will engage customers with product explanations and demonstrations, drive sales, and maintain attractive, organized displays on the shop floor.

Responsibilities include greeting customers, answering questions, assisting with refunds, and coordinating with team members to ensure a positive shopping experience. Prior retail experience and woodworking knowledge are valued for this role.

Qualifications

• High school diploma or GED required.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable.

Responsibilities

• Greet customers and provide attentive service.
• Explain, demonstrate and sell woodworking supplies and tools.
• Maintain a neat, well-stocked sales floor and merchandising displays.
• Handle refunds and complete required documentation.
• Refer customers to other Rockler sources when items are unavailable.
• May assist with unloading, pricing and other duties as assigned.
• Attendance is essential for this part-time role at the Salem, NH location.

Skills

Customer service

Retail sales

Team player

Woodworking knowledge

Hand tools

Education

High school diploma or GED

Tools

POS system

Job description

retail sales associate - Salem, New Hampshire

Summary of Position

We are hiring for a Retail Sales Associate in our Salem, New Hampshire location. This is a part-time customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player
• Salem, New Hampshire location