Oral Surgery Scheduling Supervisor

Cornerstone staffing; Irving (TX); On-site; USD 68,000 - 69,000; Full time

Job summary

Cornerstone Staffing seeks an Oral Surgery Scheduling Supervisor to lead a high-volume scheduling team in Irving, Texas. This onsite, full-time role focuses on coordinating patient appointments across surgeons, ensuring accuracy, utilization, and strong staff communication.

The role requires 3+ years in healthcare scheduling, a high school diploma or equivalent, and proficiency with Microsoft Office. You’ll drive efficiency while maintaining HIPAA compliance and coordinating with practice staff

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of experience in healthcare, medical scheduling, dental scheduling, patient access, or a contact center environment.
• Strong customer service, communication, problem-solving, organizational, multitasking, and computer skills, including proficiency with Microsoft Office.

Responsibilities

• Oversee daily scheduling operations, including appointments, rescheduling, cancellations, no-shows, and surgeon schedules, to improve clinic efficiency and appointment utilization.
• Supervise, train, mentor, and provide performance feedback to scheduling staff while monitoring metrics such as call response times, scheduling accuracy, and appointment utilization.
• Serve as the escalation point for scheduling concerns and patient complaints, ensuring professional, empathetic, and timely resolution.
• Maintain accurate scheduling and patient information, coordinate insurance verification and medical record review, and support compliance with HIPAA patient privacy and confidentiality requirements.
• Partner with practice staff, front desk teams, and referring practices to communicate patient needs, surgeon availability, workflow updates, and opportunities for process improvement.

Skills

Customer service

Communication

Problem solving

Organizational skills

Multitasking

Microsoft Office

Education

Associate or Bachelor's degree in healthcare administration or related field

Tools

Microsoft Office

Healthcare scheduling systems

Job description

Oral Surgery Scheduling Supervisor (BBBH8155) Irving, Texas

Salary: USD68000 - USD69000 per year

LOCATION

Irving, Texas | Onsite

COMPENSATION & SCHEDULE

• $28-$33/hr
• Full-time

ROLE IMPACT

Lead a high-volume healthcare scheduling team responsible for coordinating patient appointments across multiple surgeons. This role drives scheduling accuracy, clinic utilization, patient service, and team performance while maintaining strong communication with practice staff and referring offices. Success means efficient appointment workflows, accurate patient information, effective issue resolution, and a well-supported scheduling team.

KEY RESPONSIBILITIES

• Oversee daily scheduling operations, including appointments, rescheduling, cancellations, no-shows, and surgeon schedules, to improve clinic efficiency and appointment utilization.
• Supervise, train, mentor, and provide performance feedback to scheduling staff while monitoring metrics such as call response times, scheduling accuracy, and appointment utilization.
• Serve as the escalation point for scheduling concerns and patient complaints, ensuring professional, empathetic, and timely resolution.
• Maintain accurate scheduling and patient information, coordinate insurance verification and medical record review, and support compliance with HIPAA patient privacy and confidentiality requirements.
• Partner with practice staff, front desk teams, and referring practices to communicate patient needs, surgeon availability, workflow updates, and opportunities for process improvement.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Minimum 3 years of experience in healthcare, medical scheduling, dental scheduling, patient access, or a contact center environment.
• Strong customer service, communication, problem-solving, organizational, multitasking, and computer skills, including proficiency with Microsoft Office.

CORE TOOLS & SYSTEMS

• Healthcare scheduling and appointment management systems
• Patient records and scheduling applications
• Microsoft Office
• Call center/contact center workflows
• Performance reporting and scheduling metrics

PREFERRED SKILLS

• 2+ years of supervisory or team leadership experience.
• Associate or bachelor's degree in healthcare administration, business administration, or a related field.
• Experience managing patient complaints, scheduling escalations, and process improvement initiatives.