Oral Surgery Scheduling Lead — Clinic Efficiency

Cornerstone staffing; Irving (TX); On-site; USD 68,000 - 69,000; Full time

Job summary

Cornerstone Staffing seeks an Oral Surgery Scheduling Supervisor to lead a high-volume scheduling team in Irving, Texas. This onsite, full-time role focuses on coordinating patient appointments across surgeons, ensuring accuracy, utilization, and strong staff communication.

The role requires 3+ years in healthcare scheduling, a high school diploma or equivalent, and proficiency with Microsoft Office. You’ll drive efficiency while maintaining HIPAA compliance and coordinating with practice staff

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of experience in healthcare, medical scheduling, dental scheduling, patient access, or a contact center environment.
• Strong customer service, communication, problem-solving, organizational, multitasking, and computer skills, including proficiency with Microsoft Office.

Responsibilities

• Oversee daily scheduling operations, including appointments, rescheduling, cancellations, no-shows, and surgeon schedules, to improve clinic efficiency and appointment utilization.
• Supervise, train, mentor, and provide performance feedback to scheduling staff while monitoring metrics such as call response times, scheduling accuracy, and appointment utilization.
• Serve as the escalation point for scheduling concerns and patient complaints, ensuring professional, empathetic, and timely resolution.
• Maintain accurate scheduling and patient information, coordinate insurance verification and medical record review, and support compliance with HIPAA patient privacy and confidentiality requirements.
• Partner with practice staff, front desk teams, and referring practices to communicate patient needs, surgeon availability, workflow updates, and opportunities for process improvement.

Skills

Customer service

Communication

Problem solving

Organizational skills

Multitasking

Microsoft Office

Education

Associate or Bachelor's degree in healthcare administration or related field

Tools

Microsoft Office

Healthcare scheduling systems

Job description

Cornerstone Staffing seeks an Oral Surgery Scheduling Supervisor to lead a high-volume scheduling team in Irving, Texas. This onsite, full-time role focuses on coordinating patient appointments across surgeons, ensuring accuracy, utilization, and strong staff communication.

The role requires 3+ years in healthcare scheduling, a high school diploma or equivalent, and proficiency with Microsoft Office. You’ll drive efficiency while maintaining HIPAA compliance and coordinating with practice staff