Oral Surgery Practice Operations Leader

GATEWAY ORAL AND MAXILLOFACIAL SURG; Clayton (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Employee discounts

Profit sharing

Vision insurance

401(k) matching

Dental insurance

Job summary

Gateway Oral & Maxillofacial Surgeons of St. Louis is seeking an experienced Office Manager/Administrator to lead daily operations of our growing oral surgery practice. You will oversee financials, HR, scheduling, marketing support, and compliance while maintaining a collaborative, patient-centered culture.

Ideal candidates bring 3+ years in medical or dental practice management, strong leadership, and a commitment to excellence and teamwork.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Accounting, or related field preferred; equivalent combination of education and relevant practice-management experience will be considered.
• Minimum of 3 years of medical or dental practice management experience required.
• Oral surgery or specialty practice experience preferred.
• Experience managing both administrative and clinical support teams preferred.
• Experience with multi-provider practices is a plus.
• Strong written and verbal communication skills.
• Demonstrated leadership experience, including employee development, performance management, and conflict resolution.

Responsibilities

• Lead day-to-day operations of a busy oral surgery practice, overseeing both administrative and clinical support functions.
• Provide clear leadership, direction, and accountability for the entire team while fostering a positive, professional, and patient-focused culture.
• Manage staffing needs, including recruiting, hiring, onboarding, training, scheduling, performance management, annual reviews, corrective action, and termination when appropriate.
• Clearly communicate team roles, responsibilities, expectations, and established practice policies and ensure they are consistently followed.
• Oversee practice financial performance, including budgeting, billing and collections, expense management, forecasting, and operational planning.
• Monitor patient and insurance accounts receivable and ensure collections are completed accurately and timely. Understanding of dental/medical billing, insurance processing, and coding required.
• Review key practice systems and performance metrics regularly, identifying opportunities to improve efficiency, productivity, and profitability.
• Partner with the owner and outside consultants to evaluate practice performance, establish priorities, and implement operational improvements.
• Optimize workflows and staffing to support efficient use of the surgeon's clinical time while maintaining excellent patient care.
• Oversee the patient experience and ensure the team consistently meets or exceeds established customer service standards.
• Lead staff meetings, training, professional development, and ongoing team communication.
• Maintain required practice compliance systems and calendars and help ensure adherence to applicable employment, business, clinical, and regulatory requirements.
• Oversee practice facilities, technology, information systems, and general office operations to ensure they meet established standards.
• Support marketing initiatives and strategies that strengthen referral relationships and promote continued practice growth.
• Forecast staffing and operational needs and proactively plan for the practice's continued growth and long-term success.

Skills

Leadership

Communication

Organizational

Healthcare admin

Billing & collections

Staff management

Problem solving

Education

Bachelor’s degree in Healthcare Administration, Business, Accounting, or related

Tools

Practice-management software

Payroll systems

Microsoft Office

Job description

Gateway Oral & Maxillofacial Surgeons of St. Louis is seeking an experienced Office Manager/Administrator to lead daily operations of our growing oral surgery practice. You will oversee financials, HR, scheduling, marketing support, and compliance while maintaining a collaborative, patient-centered culture.

Ideal candidates bring 3+ years in medical or dental practice management, strong leadership, and a commitment to excellence and teamwork.