Oracle Fusion Cloud – Service Delivery Manager

Axiom Global Technologies; Hanover (MD); On-site; USD 140,000 - 180,000; Full time

Job summary

Oracle seeks an experienced Oracle Fusion Cloud Service Delivery Manager to lead delivery and operational management of Oracle Fusion Cloud and AMS engagements. The role emphasizes SLA/KPI governance, incident management, and strategic advisory to clients.

Ideal candidates have 10+ years in Oracle consulting and proven leadership across on-site teams, with strong stakeholder management and drive for service excellence.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 10+ years in Oracle consulting, service delivery, or technology leadership.
• Hands-on with Oracle Fusion Cloud Applications (ERP/SCM/EPM) and AMS.

Responsibilities

• Lead the delivery and operational management of Oracle Fusion Cloud and AMS engagements.
• Serve as primary client contact for service delivery, performance, escalations, and improvements.
• Build relationships with business and tech leaders; advise on Fusion optimization.
• Oversee production support, incident management, releases, and governance.
• Monitor KPIs, SLAs, satisfaction, and resource utilization.
• Lead governance meetings, executive reviews, and service performance discussions.
• Collaborate with Oracle teams to ensure timely issue resolution and quality delivery.
• Drive incident, problem, change, release, and service request processes.
• Identify opportunities for automation and operational efficiency.
• Develop enhancement roadmaps and modernization strategies with clients.

Skills

Oracle Fusion Cloud Applications

AMS operations

SLA/KPI management

Incident management

Service governance

Stakeholder management

Automation

AI-enabled tools

Production support

Change/release management

Education

Bachelor's degree

Tools

Oracle Fusion ERP

Oracle Fusion SCM

Oracle Fusion EPM

Job description

Oracle Fusion Cloud - Service Delivery Manager

Location: Washington, DC / Baltimore, MD

Employment Type: Full-Time

Work Arrangement: Local candidates preferred/required

Position Overview

We are seeking an experienced Oracle Fusion Cloud Service Delivery Manager to lead the delivery and operational management of Oracle Fusion Cloud and Application Managed Services (AMS) engagements.

The ideal candidate will have 10+ years of experience in Oracle consulting, managed services, service delivery, or technology leadership, with strong expertise in Oracle Fusion Cloud Applications, AMS operations, SLA/KPI management, production support, service governance, and senior stakeholder management.

Key Responsibilities

• Lead the delivery and operational management of Oracle Fusion Cloud and AMS engagements, ensuring client objectives, contractual commitments, and SLAs are met.
• Serve as the primary point of contact for client stakeholders regarding service delivery, operational performance, escalations, and continuous improvement.
• Build strong relationships with business and technology leaders and act as a strategic advisor on Oracle Fusion optimization and application support.
• Oversee Oracle Fusion production support, incident management, enhancements, release planning, and service governance.
• Monitor and manage KPIs, SLAs, customer satisfaction, resource utilization, and overall service performance.
• Lead governance meetings, executive reviews, operational reviews, and service performance discussions.
• Collaborate with Oracle functional, technical, integration, and cloud teams to ensure timely issue resolution and high-quality service delivery.
• Drive incident, problem, change, release, and service request management processes.
• Lead Oracle Fusion quarterly release planning, impact assessments, testing coordination, and production readiness activities.
• Identify opportunities for automation, service optimization, operational efficiency, and risk reduction.
• Develop enhancement roadmaps, modernization strategies, and continuous improvement initiatives with clients.
• Support account growth through service expansion opportunities, renewals, proposals, SOWS, and business development activities.
• Ensure adherence to delivery methodologies, quality standards, governance processes, and compliance requirements.
• Mentor team members and contribute to Oracle AMS best practices and delivery excellence.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 10+ years of Oracle consulting, service delivery, managed services, or technology leadership experience.
• Strong hands-on experience with Oracle Fusion Cloud Applications, including one or more:
• Oracle Fusion ERP
• Oracle Fusion SCM
• Oracle Fusion EPM
• Proven experience leading Oracle Application Managed Services (AMS) engagements in enterprise environments.
• Strong understanding of SLA/KPI management, incident management, problem management, change management, release management, and service governance.
• Experience managing Oracle Fusion production support and driving operational excellence, automation, and customer satisfaction.
• Experience managing Oracle Fusion quarterly releases, enhancements, and production stabilization.
• Experience managing global delivery teams across onshore, offshore, and hybrid models.
• Proven ability to manage senior client stakeholders and serve as the primary delivery contact.
• Strong financial management experience, including forecasting, budgeting, revenue management, resource planning, utilization, and margin management.
• Excellent executive communication, presentation, organizational, analytical, and problem-solving skills.
• Experience using AI-enabled tools and automation to improve operational efficiency, reporting, service management, and client outcomes.

Preferred Qualifications

• Oracle Cloud certifications.
• PMP, Agile, Scrum, or related certifications.
• Experience leading Oracle Fusion AMS transformation and support engagements.
• Experience transitioning Oracle implementations into managed services.
• Consulting or professional services experience.
• Industry experience in Manufacturing, Consumer Products, Retail, Life Sciences, Financial Services, Energy & Utilities, or Public Sector.
• Experience with Oracle AI capabilities, Digital Assistants, predictive analytics, and intelligent automation.