US - Oracle Fusion Project Manager

dotSolved System Inc.; Pleasanton (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work flexibility

Competitive US market compensation

Job summary

dotSolved System Inc. is seeking an experienced Oracle Project Manager to lead AMS engagements from our Pleasanton, CA location. This role involves full AMS delivery experience and managing client relationships, including executive communication.

The ideal candidate will have 8-12 years of experience managing Oracle projects and will be responsible for governance across Oracle Fusion Cloud engagements. The position offers competitive compensation and hybrid work flexibility.

Qualifications

• 8–12 years of relevant experience in Oracle AMS delivery and project management.
• Proven track record with mid-to-large US enterprise clients.
• Strong functional knowledge across at least two Oracle Fusion Cloud modules.

Responsibilities

• Own end-to-end AMS governance across Oracle Fusion Cloud engagements.
• Act as primary client contact for C-level and VP-level stakeholders.
• Guide and mentor a cross-functional team.

Skills

Oracle AMS delivery and project management

Stakeholder management

ITIL best practices

ServiceNow

JIRA

MS Project

Job description

Role Overview

We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client‑facing role requiring strength in delivery governance, C‑level stakeholder management, and team leadership. You will own the full AMS delivery experience — from ticket hygiene and SLA compliance to executive communication and service improvement.

Key Responsibilities

Delivery & Operations

• Own end‑to‑end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage)
• Enforce ticket data hygiene — accurate categorization, priority tagging, aging management, and resolution quality
• Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging
• Lead Incident, Problem, and Change Management aligned to ITIL best practices

Stakeholder Management

• Act as the primary client contact, including C‑level and VP‑level stakeholders
• Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs)
• Manage escalations with composure; build long‑term trusted advisor relationships

Team Leadership

• Guide and mentor a cross‑functional team of functional consultants, technical analysts, and support engineers
• Challenge proposed solutions for correctness and Oracle best‑practice alignment — no band‑aid fixes
• Drive knowledge transfer, cross‑training, and documentation discipline

Reporting & Improvement

• Own AMS dashboards and executive reports — ticket trends, SLA metrics, CSAT, aging, and capacity
• Lead root‑cause analysis on recurring issues and drive permanent resolutions
• Continuously benchmark and improve service delivery standards

Required Qualifications

• 8–12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher)
• Proven AMS delivery track record with mid‑to‑large US enterprise clients
• Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM)
• Oracle EBS R12 exposure is a significant advantage
• Direct experience managing C‑level and VP‑level client relationships
• Proficiency with ServiceNow, JIRA, and MS Project or equivalent
• Strong ITIL v3/v4 command — Incident, Problem, Change, and Service Request Management
• Excellent executive communication and presentation skills
• Must be authorized to work in the US; Bay Area / Tri‑Valley candidates preferred

Preferred Qualifications

• PMP or PRINCE2 certification
• ITIL v4 Foundation or above
• Oracle Cloud certifications (Financials or SCM)
• Prior experience in a consulting or Oracle partner environment

What You'll Get

• High‑impact role within a growing, specialized Oracle practice
• Direct visibility to practice leadership and strategic accounts
• Competitive US market compensation
• Hybrid work flexibility with access to key Bay Area client sites