US - Oracle Fusion Project Manager

dotSolved Systems Inc.; Pleasanton (CA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work flexibility

Direct visibility to practice leadership

Competitive US market compensation

Job summary

dotSolved Systems Inc. is seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from Pleasanton, CA. This senior role demands excellent delivery governance and C-level stakeholder management.

Responsibilities include overseeing AM governance, leading incident and problem management, and mentoring cross-functional teams. Applicants should have significant Oracle AMS delivery experience and strong communication skills, with preference given to Bay Area candidates.

Qualifications

• 8–12 years of relevant experience in Oracle AMS delivery and project management.
• Proven AMS delivery track record with mid-to-large US enterprise clients.
• Strong functional knowledge across at least two Oracle Fusion Cloud modules.

Responsibilities

• Own end-to-end AMS governance across Oracle Fusion Cloud engagements.
• Enforce ticket data hygiene and ensure SLA/OLA compliance.
• Guide and mentor a cross-functional team of functional consultants.

Skills

Oracle AMS delivery

C-level stakeholder management

ITIL v3/v4 command

ServiceNow

JIRA

MS Project

Job description

About Us

dotSolved, headquartered in Silicon Valley, USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises across a range of industries, including High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

Job Description

Role Overview

We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client-facing role requiring strength in delivery governance, C-level stakeholder management, and team leadership. You will own the full AMS delivery experience — from ticket hygiene and SLA compliance to executive communication and service improvement.

Key Responsibilities

Delivery & Operations

• Own end-to-end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage)
• Enforce ticket data hygiene — accurate categorization, priority tagging, aging management, and resolution quality
• Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging
• Lead Incident, Problem, and Change Management aligned to ITIL best practices

Stakeholder Management

• Act as the primary client contact, including C-level and VP-level stakeholders
• Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs)
• Manage escalations with composure; build long-term trusted advisor relationships

Team Leadership

• Guide and mentor a cross-functional team of functional consultants, technical analysts, and support engineers
• Challenge proposed solutions for correctness and Oracle best-practice alignment — no band-aid fixes
• Drive knowledge transfer, cross-training, and documentation discipline

Reporting & Improvement

• Own AMS dashboards and executive reports — ticket trends, SLA metrics, CSAT, aging, and capacity
• Lead root-cause analysis on recurring issues and drive permanent resolutionsContinuously benchmark and improve service delivery standards

Required Qualifications

• 8–12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher)
• Proven AMS delivery track record with mid-to-large US enterprise clients
• Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM)
• Oracle EBS R12 exposure is a significant advantage
• Direct experience managing C-level and VP-level client relationships
• Proficiency with ServiceNow, JIRA, and MS Project or equivalent
• Strong ITIL v3/v4 command — Incident, Problem, Change, and Service Request Management
• Excellent executive communication and presentation skills
• Must be authorized to work in the US; Bay Area / Tri-Valley candidates preferred

Preferred Qualifications

• PMP or PRINCE2 certification
• ITIL v4 Foundation or above
• Oracle Cloud certifications (Financials or SCM)
• Prior experience in a consulting or Oracle partner environment

What You'll Get

• High-impact role within a growing, specialized Oracle practice
• Direct visibility to practice leadership and strategic accounts
• Competitive US market compensation
• Hybrid work flexibility with access to key Bay Area client sites