Oracle Cloud HCM (Help Desk) Lead

Buchanan Technologies

Livermore (CA)

Hybrid

USD 123,984 - 137,760

Full time

14 days+

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Job summary

A leading IT consulting firm is seeking an experienced Oracle Cloud HCM Help Desk Lead to oversee the implementation of Oracle Cloud HCM modules. This role requires proven experience leading such implementations, with a strong focus on Help Desk/HR Service Delivery, and involves hybrid working conditions. The successful candidate will lead design sessions, configure relevant workflows, and ensure effective stakeholder communication. This position offers a competitive hourly rate and focuses on enhancing HR service delivery.

Qualifications

Proven experience leading Oracle Cloud HCM implementations, specifically Help Desk / HR Service Delivery.
Strong hands-on experience with design, configuration, and testing.
Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation.

Responsibilities

Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module.
Drive functional design sessions and gather business requirements.
Configure workflows, case management, knowledge base, SLAs, and security roles.

Skills

Leading Oracle Cloud HCM implementations

Design and configuration

Testing

Stakeholder communication

HR processes understanding

Ability to work hybrid

Job description

Buchanan Technologies provided pay range

This range is provided by Buchanan Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90.00/hr - $100.00/hr

Direct message the job poster from Buchanan Technologies

Oracle Cloud HCM Help Desk Lead

Location: Hybrid – 2 days onsite per week in Livermore, CA

Role Overview

We are seeking an experienced Oracle Cloud HCM Help Desk Lead to support and lead the implementation, design, configuration, testing, and rollout of Oracle Cloud HCM modules, with a strong focus on Help Desk / HR Service Delivery. This role will serve as the functional lead for the module, partnering closely with business stakeholders, technical teams, and implementation partners to ensure a successful deployment and post-go-live support model.

Key Responsibilities

Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module
Drive functional design sessions, gather business requirements, and translate them into scalable Oracle Cloud configurations
Configure workflows, case management, knowledge base, approvals, SLAs, and security roles
Lead and support system testing activities, including unit testing, integration testing, and UAT
Act as the primary functional SME for the Help Desk module throughout the project lifecycle
Collaborate with technical teams on integrations, reporting, and data migration as needed
Support change management, documentation, and end-user training efforts
Provide guidance on post-go-live support, enhancements, and optimization opportunities

Required Qualifications

Proven experience leading Oracle Cloud HCM implementations, specifically Help Desk / HR Service Delivery
Strong hands‑on experience with design, configuration, and testing
Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation
Strong understanding of HR processes and service delivery models
Excellent stakeholder communication and leadership skills
Ability to work in a hybrid environment, including onsite presence in Livermore, CA (2 days/week)

Preferred Qualifications

Experience with additional Oracle Cloud HCM modules (Core HR, Absence, Talent, etc.)
Prior experience in enterprise or public‑sector environments
Experience supporting post‑implementation stabilization and enhancements

Work Arrangement