Oracle Cloud HCM Help Desk Lead

Falcon Smart IT (FalconSmartIT); Livermore (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading IT consulting company is seeking an experienced Oracle Cloud HCM Help Desk Lead. The candidate will lead the implementation of the Oracle Cloud HCM Help Desk module, working closely with stakeholders and teams. The role requires proven experience in leading Oracle Cloud HCM projects, showcasing strong design and configuration skills. This position offers a hybrid work model with 2 days onsite in Livermore, CA, emphasizing leadership in HR service delivery and communication with stakeholders.

Qualifications

• Proven experience leading Oracle Cloud HCM implementations.
• Experience acting as a functional lead on at least one full implementation.
• Strong understanding of HR processes and service delivery models.

Responsibilities

• Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk module.
• Drive functional design sessions and gather business requirements.
• Configure workflows, case management, and security roles.

Skills

Experience leading Oracle Cloud HCM implementations

Design and configuration skills

Stakeholder communication

Leadership skills

Job description

Oracle Cloud HCM Help Desk Lead

Location: Hybrid – 2 days onsite per week in Livermore, CA

Job Type: Contract

Job Description: We are seeking an experienced Oracle Cloud HCM Help Desk Lead to support and lead the implementation, design, configuration, testing, and rollout of Oracle Cloud HCM modules, with a strong focus on Help Desk / HR Service Delivery. This role will serve as the functional lead for the module, partnering closely with business stakeholders, technical teams, and implementation partners to ensure a successful deployment and post-go-live support model.

Key Responsibilities

• Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module
• Drive functional design sessions, gather business requirements, and translate them into scalable Oracle Cloud configurations
• Configure workflows, case management, knowledge base, approvals, SLAs, and security roles
• Lead and support system testing activities, including unit testing, integration testing, and UAT
• Act as the primary functional SME for the Help Desk module throughout the project lifecycle
• Collaborate with technical teams on integrations, reporting, and data migration as needed
• Support change management, documentation, and end-user training efforts
• Provide guidance on post-go-live support, enhancements, and optimization opportunities

Required Qualifications

• Proven experience leading Oracle Cloud HCM implementations, specifically Help Desk / HR Service Delivery
• Strong hands‑on experience with design, configuration, and testing
• Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation
• Strong understanding of HR processes and service delivery models
• Excellent stakeholder communication and leadership skills
• Ability to work in a hybrid environment, including onsite presence in Livermore, CA (2 days/week)

Preferred Qualifications

• Experience with additional Oracle Cloud HCM modules (Core HR, Absence, Talent, etc.)
• Prior experience in enterprise or public-sector environments
• Experience supporting post-implementation stabilization and enhancements

Work Arrangement

• Hybrid: 2 days onsite per week in Livermore, California

Senior Level

Mid–Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting