Oracle Cloud HCM Help Desk Lead — Hybrid, Livermore

Buchanan Technologies; Livermore (CA); Hybrid; USD 123,984 - 137,760; Full time

Job summary

A leading IT consulting firm is seeking an experienced Oracle Cloud HCM Help Desk Lead to oversee the implementation of Oracle Cloud HCM modules. This role requires proven experience leading such implementations, with a strong focus on Help Desk/HR Service Delivery, and involves hybrid working conditions. The successful candidate will lead design sessions, configure relevant workflows, and ensure effective stakeholder communication. This position offers a competitive hourly rate and focuses on enhancing HR service delivery.

Qualifications

• Proven experience leading Oracle Cloud HCM implementations, specifically Help Desk / HR Service Delivery.
• Strong hands-on experience with design, configuration, and testing.
• Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation.

Responsibilities

• Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module.
• Drive functional design sessions and gather business requirements.
• Configure workflows, case management, knowledge base, SLAs, and security roles.

Skills

Leading Oracle Cloud HCM implementations

Design and configuration

Testing

Stakeholder communication

HR processes understanding

Ability to work hybrid

Job description

A leading IT consulting firm is seeking an experienced Oracle Cloud HCM Help Desk Lead to oversee the implementation of Oracle Cloud HCM modules. This role requires proven experience leading such implementations, with a strong focus on Help Desk/HR Service Delivery, and involves hybrid working conditions. The successful candidate will lead design sessions, configure relevant workflows, and ensure effective stakeholder communication. This position offers a competitive hourly rate and focuses on enhancing HR service delivery.