Oracle Cloud Customer Experience Solution Architect

Infosys Limited; Hartford (CT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Disability coverage

Health Reimbursement Accounts

Insurance (various)

Job summary

Infosys seeks an Oracle Cloud Customer Experience Solution Architect to lead CX projects in the US, driving ERP and CRM integration across Subscription Management, Field Service, and CPQ modules. The role emphasizes cross-functional collaboration, stakeholder alignment, and strategic project execution.

Relocation and travel may be required. Infosys offers competitive pay and comprehensive benefits, including retirement plans and health coverage.

Qualifications

• Experience with Oracle CX modules (Subscription Management Cloud, Field Service Cloud, Fusion Sales Cloud, CPQ Cloud).
• Implementation experience in Oracle EBS and Oracle Cloud environments.
• 2–3 full lifecycle Oracle CX implementations as a finance lead/architect or equivalent.

Responsibilities

• Facilitate cross-functional collaboration and data-driven decisions for project execution.
• Engage with senior stakeholders to define scope and align on outcomes.
• Refine project management processes using best practices for efficiency.
• Establish quality benchmarks and implement risk management strategies.
• Monitor margins and align actual performance with financial targets.
• Develop RFP responses and contribute to commercial estimates and GTM strategies.
• Oversee resource allocation and set performance objectives for teams.
• Lead organizational change initiatives and training roadmaps.

Skills

CX modules

Subscription Cloud

Field Service Cloud

Fusion Sales Cloud

CPQ Cloud

EBS & Cloud

OUM

Agile

Stakeholder comms

Education

Bachelor's degree

Experience may substitute

Job description

Oracle Cloud Customer Experience Solution Architect

State / Region / Province

Arizona, Connecticut, Indiana, North Carolina, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

150250BR

Overview

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

Responsibilities

In the assigned Job Role of Package Project Lead 3, your Area Of Responsibility will be as below:

• Facilitate cross-functional collaboration and data-driven decision-making to ensure cohesive project execution and alignment with objectives
• Engage with senior stakeholders and executive leadership to define project scope and foster consensus for successful outcomes
• Evaluate and refine project management processes by incorporating best practices for improved efficiency and effectiveness
• Establish quality benchmarks and implement risk management strategies to enhance project outcomes and mitigate organizational risks
• Monitor project margins and ensure alignment between actual performance and financial targets
• Develop RFP responses and participate in client discussions to finalize commercial estimates and drive Go-to-Market strategies
• Engage in resource allocation, and set performance objectives to align team efforts with project goals
• Lead organizational change initiatives and design training roadmaps to ensure smooth adoption of project-driven transformations

Your contribution to the team:

• Strategic leadership in executing Go-to-Market strategies
• Specialized in managing large-scale ERP projects with a focus on strategic alignment, resource optimization, and stakeholder collaboration
• Proactive planning to align project financials with organizational goals
• Expertise in leading organizational change and fostering professional development within teams
• Expertise in refining project management methodologies, risk mitigation, and quality assurance
• Fostering an inclusive environment that respects diverse backgrounds and perspectives

Required Skills and Experience

Key responsibilities:

• Solution design & architecture
• Requirements gathering & fit gap analysis
• Cross functional collaboration
• Configuration & solution validation
• Integration & reporting oversight
• Project governance & delivery
• Stakeholder & executive communication

Key Skills:

• Hands‑on experience in Oracle Subscription Management Cloud, Oracle Field Service Cloud, Fusion Sales Cloud, CPQ Cloud
• Must have implementation experience in Oracle EBS and Oracle cloud.
• Required to have at least 2 or 3 full life cycle implementation experience in Oracle CX modules (Subscription Management Cloud, Field Service Cloud, Fusion Sales Cloud, CPQ Cloud).
• Led at least two full cycle Oracle cloud implementations as a finance lead/architect.
• Must have an understanding of Oracle project methodology (OUM) and agile and testing strategies such as Conference Room Pilots (CRP) and Process Playbacks (SIT and UAT etc.)
• Experience in executing implementation strategy, capturing business, systems requirements and analysis, preparing functional specification documents, solution designing, prototyping, testing, training, and implementing practical business solutions.

Preferred Skills and Experience

• Experience with legacy ERP to Cloud migration or hybrid multi-ERP environments.
• Exposure to CX transformation programs
• Familiarity with SOX compliance, audit controls, and governance frameworks.

Additional Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.