Oracle CC&B/CCS BV Triage Lead

Accenture; Sacramento (CA); On-site; USD 74,000 - 219,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture's Oracle practice is seeking a CC&B/CCS domain expert to lead business validation across GL, Collections, Field Activities, Letters, and ToDos during CCS upgrades in California.

You will own the daily BV triage cadence, analyze variances with SQL and Azure data tools, create structured defect records, and partner with cross‑functional teams to drive remediation and leadership‑level insights.

Qualifications

• Minimum 7 years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M, spanning multiple functional domains (billing, GL, field activities, collections).
• Minimum 5 years of experience using SQL and data query tools to investigate Oracle Utilities data issues, GL transactions, and batch processing results.
• Minimum 3 years of experience in a business validation, triage lead, or test lead role on an Oracle Utilities implementation or upgrade program.
• Minimum 2 years of experience with Azure data services (Blob Storage, ADF, or Azure SQL) in the context of utility data pipelines or testing environments.
• Minimum 2 years of experience with JIRA defect tracking and Power BI reporting in a project delivery context.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Responsibilities

• Lead Tier 1 and Tier 2 business validation variance analysis across GL, Collections & Credit (C&C), Field Activities, Letters, and ToDos between CC&B and CCS upgrade environments.
• Own the daily business validation triage cadence — reviewing BV metric outputs, categorizing variances, assigning root cause, and driving defect resolution across domain workstreams.
• Create structured defect records with root cause analysis, domain-level impact assessment, and remediation recommendations for functional and technical teams.
• Use SQL and Azure-based data tools (Blob Storage, ADF, Azure SQL) to investigate variance root cause at the data layer across GL transactions, batch processing, and ToDo management.
• Analyze business validation patterns and trends by domain (GL, C&C, Field Activities, Letters, ToDos) to surface systemic configuration or logic gaps.
• Present domain-level trend analysis, defect aging summaries, and open risk items to program leadership on a regular basis.
• Collaborate with functional workstream leads, batch SMEs, and integration teams to resolve complex cross-domain business validation issues.
• Maintain triage process documentation, defect categorization standards, and domain-level BV dashboards using Power BI and JIRA.

Skills

Oracle CC&B

CCS domain expertise

SQL querying

Azure data services

JIRA reporting

Power BI

Education

Bachelor's degree or equivalent

Tools

Blob Storage

Azure Data Factory

Azure SQL

Job description

Accenture's Oracle practice is seeking a CC&B/CCS domain expert to lead business validation across GL, Collections, Field Activities, Letters, and ToDos during CCS upgrades in California.

You will own the daily BV triage cadence, analyze variances with SQL and Azure data tools, create structured defect records, and partner with cross‑functional teams to drive remediation and leadership‑level insights.