Optometry Team Lead — Patient Experience

EssilorLuxottica; East Brunswick Township (NJ); On-site; USD 31,000 - 46,000; Full time

Job summary

EssilorLuxottica’s LensCrafters location in New Jersey is seeking an experienced store leader to drive exceptional patient care. You will partner with the Managing Doctor to align optometric care with retail operations, ensuring a seamless patient journey from check-in to prescription fulfillment.

The role emphasizes patient service, team leadership, and achievement of KPIs, including NPS, appointment bookings, and exam growth, while maintaining HIPAA-compliant records and brand standards.

Qualifications

• High School graduate or equivalent.
• Minimum of 3 years’ experience.
• Patient service; strong interpersonal skills.
• Leadership; coaching skills.
• Problem solving ability.
• Sales skills.

Responsibilities

• Ensure associate behaviors are in place to exceed OD NPS, patient retention, exam and contact lens growth.
• Communicate importance of an annual eye exam; deliver best in class TAB performance.
• Attract new patients to the practice.
• Lead through the OD labor model; assign someone to Pre-test patients to deliver optimal patient flow.
• Greet patients with a genuine positive attitude without delay when patient enters.
• Promptly answer the telephone in a friendly and courteous manner.
• Explain all required paperwork, tests, insurance benefits, products/services and timeframe.
• Collect all patient data in TAB and prepare patient charts the night before.

Skills

Patient service

Leadership

Coaching

Problem solving

Sales skills

Communication

Time management

Organization

Independence

Education

High School diploma or equivalent

Job description

EssilorLuxottica’s LensCrafters location in New Jersey is seeking an experienced store leader to drive exceptional patient care. You will partner with the Managing Doctor to align optometric care with retail operations, ensuring a seamless patient journey from check-in to prescription fulfillment.

The role emphasizes patient service, team leadership, and achievement of KPIs, including NPS, appointment bookings, and exam growth, while maintaining HIPAA-compliant records and brand standards.