Optometry Patient Referral Coordinator 2

Ohio State University; Columbus (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

The Ohio State University Optometry Clinic is seeking an Optometry Patient Referral Coordinator 2 to manage incoming and outgoing referrals for main campus and satellite locations. You will track referrals, determine scheduling needs, and ensure secure handling of medical records within CareLink, eFax, and other methods.

Responsibilities include creating patient accounts, updating records, and communicating effectively with patients and clinic staff.

Qualifications

• High School diploma or GED required.
• At least 1 year of relevant experience in a healthcare setting.

Responsibilities

• Manage incoming and outgoing patient referrals.
• Determine patient scheduling needs and create patient accounts.
• Schedule internal and external appointments.
• Maintain and update electronic health records with PHI securely.
• Coordinate with Patient Services, Medical Records, and clinic faculty.

Skills

Patient communication

Scheduling coordination

Education

High School diploma or GED

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail] . If you have questions while submitting an application, please review these frequently asked questions .Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.Job Title:Optometry Patient Referral Coordinator 2Department:Optometry | Main ClinicThe OSU College of Optometry Patient Referral Coordinator manages incoming and outgoing patient referrals for main campus and satellite locations. Responsibilities include tracking all incoming and outgoing referrals, determining patient scheduling needs, creating patient accounts and documentation of the incoming referral, scheduling internal and external appointments, effectively communicating with patients, and receiving and sending exam records and/or referral letters to and from the referring doctor through CareLink, eFaxing, or other secure methods. This position is also responsible for record management, including completing quality review of the data prior to sending medical records to providers. Maintains effective communication between staff, interns, and attendings related to incoming and outgoing referrals.Completes the referral loop by managing external communications of incoming and outgoing referrals between all parties involved, including notifying providers and confirming receipt of medical records sent and received. Updates documentation in the electronic health system and handles all PHI in a secure and confidential manner in accordance with College of Optometry, state, and federal regulations governing medical records handling and release.Communicates and coordinates activities with Patient Services, Medical Records, and clinic faculty to maintain effective, efficient, and reliable workflows that support timely and appropriate referrals. Answers and returns patient phone calls regarding all referral requests and appointments.Serves as back-up support to the Medical Records department in maintaining electronic health records in accordance with the medical and business requirements of the College of Optometry. Facilitates timely release of PHI to authorized constituents; responds to inquiries from patients for records release, glasses and contact lens prescription requests, and pharmaceutical prescription requests.Performs other duties as required.Additional Information:Minimum Class Requirements Per CCS Class Specs:High School diploma or GED1 year of relevant experiencePay Range: $16.82 - $21.85 hourlySalary will be based off of education, experience, internal equity, and budget allowance.FUNCTION: FinanceSUB-FUNCTION: Revenue Cycle ServicesCAREER BAND: Individual Contributor - TechnicalCAREER LEVEL: T2Location:Optometry Clinic (1041)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .The university is an equal opportunity employer, including veterans and disability.