Optometric Technician - Total Patient Experience Pro

eyecarecenter, OD, PA; Concord (NC); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking an Optometric Technician to support the exam process and enhance the Total Patient Experience. You will operate optical instruments and assist the Optometrist with initial testing.

The role requires strong customer service, HIPAA compliance, and flexibility with hours including weekends. Proficiency in Excel/Word may be helpful for office duties; previous ophthalmic experience preferred.

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Comply with all company policies and procedures including HIPAA
• Practice urgency at all times placing value on a patient's time, as well as the doctor's time and schedule
• Operate manual lensometer, auto-lensometer, autorefractor/keratometer, retinal camera, visual field, GDX or OCT
• Follow scripting for testing equipment (photos, visual fields, visual activity, etc.)
• Clean all examination equipment including tonometer tip
• Ability to interact with all levels of employees in a courteous, professional manner at all time
• General office duties and cleaning to be assigned by manager
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended schedule

Skills

Customer interaction

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Optometric Technician to support the exam process and enhance the Total Patient Experience. You will operate optical instruments and assist the Optometrist with initial testing.

The role requires strong customer service, HIPAA compliance, and flexibility with hours including weekends. Proficiency in Excel/Word may be helpful for office duties; previous ophthalmic experience preferred.