Optometric Technician/ Medical Billing Administrator

West Point Optical Group; Roswell (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

West Point Optical Group seeks an Optometric Office Technician / Medical Office Administrator to enhance patient experiences through administrative and clinical duties in a dynamic optometric practice. Ideal candidates will possess strong customer service skills and a high school diploma, bringing enthusiasm and adaptability to the role.

Qualifications

• Experience in retail setting (1-2 years preferred).
• Valid State Driver’s License and Minimum Insurance.
• Ability to provide enthusiastic communication.

Responsibilities

• Assist Managing Optometrist with technical and administrative operations.
• Interact with patients to deliver exceptional experiences.
• Update and maintain Electronic Medical Records.

Skills

Communication

Adaptability

Customer Service

Education

High school diploma or equivalent

Job description

The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management.

JOB TITLE: Optometric Office Technician / Medical Office Administrator

REPORTS TO: Store General Manager

FLSA STATUS: Hourly; Non-Exempt

POSITION PURPOSE:

The major responsibility of the Optometric Office Technician is to assist the Managing Optometrist in the technical and administrative operation of an optometric practice. The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promote outstanding associate/doctor satisfaction.

OPTOMETRIC OFFICE TECHNICIAN

The Optometric Office Technician plays a key role in the optometric practice. Their duties may include the utilization of computerized medical office software, administrative office procedures, health insurance processing billing, and transcription of medical reports.

An Optometric Office Technician role may combine skills of a medical office administrator, medical billing and collections, appointment scheduler, medical records clerk, and direct patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinical Duties

• Taking patient medical histories
• Preparing patients for examinations
• Administering tests prior to the eye exam
• Assisting doctors during examinations
• Assist with ordering glasses and contact lens supply

Administrative Job Duties

• Greeting and directing patients
• Answering telephones
• Updating and maintaining Electronic Medical Records
• Obtaining insurance verification and authorization
• Adjusting scheduling for priority patients
• Scheduling appointments
• Processing insurance claim forms
• Patient and insurance billing
• Optometric medical billing and coding
• Vision insurance billing and coding
• Managing accounts receivable and payable
• Bookkeeping
• Selling glasses and contact lens supplies

*The clinical skills can be learned on the job. No experience with clinical skills is necessary to apply.

TRAVEL REQUIREMENTS:

• Occasional travel locally, within a 15-mile radius.

QUALIFICATIONS: Experience, Competencies, and Education

• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented relationships with associates, doctors, and patients.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• Experience with personal computers preferred.
• Valid State Driver’s License and State Minimum Insurance coverage.

• High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail setting.