Customer Service Medical Billing Clerk

Forefront Dermatology; Manitowoc (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Remote Customer Service - Medical Billing Specialist to join their Billing Department. This role is perfect for individuals who thrive in a fast-paced environment and are eager to make a daily impact. The position involves assisting patients with their billing inquiries and payment options, ensuring excellent communication and organizational skills are utilized. The company offers a supportive environment with a range of benefits, including health insurance, PTO, and a 401K plan. If you're passionate about providing exceptional service and want to grow in the medical billing field, this opportunity is for you.

Benefits

Health, dental, and vision insurance

Health Savings Account

Competitive PTO and Holiday pay

Company paid life insurance

401K with employer match

Employee discount programs

Qualifications

• 1-2 years of medical office experience or similar capacity desired.
• Excellent communication and organizational skills are essential.

Responsibilities

• Assist patients with billing inquiries and payment options via phone.
• Answer calls and transfer to appropriate departments as needed.

Skills

Medical office experience

Insurance billing knowledge

Communication skills

Organizational skills

Customer service experience

Attention to detail

Typing speed (35 wpm)

Education

High School diploma or equivalent

Job description

Overview

We have an immediate need for aRemoteCustomer Service- Medical Billing Specialistin ourBilling Department! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

This position has the option to work remotely, but applicants must be located in a state in which Forefront or an Affiliated Practice has a location (AL, AZ, CA, CO, FL, GA, IA, IL, IN, KY, MD, MI, MN, MO, MT, NC, NJ, OH, OK, OR, PA, TX, VA, WI AND D.C.)

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account
• Eligible for competitive PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to supplemental life insurance
• Additional insurance offerings to meet your needs
• 401K with employer match
• Employee discount programs
• And much more!

Responsibilities

• Assist patients via phone to understand their current statement responsibility, insurance processing and other general billing questions.
• Assist patients regarding making payments via phone or to assist with other payment options.
• Answer telephone calls and transfer to additional departments / team members as needed.
• Perform other related duties as assigned.

Qualifications

Education:

• High School diploma, GED/HSED, or equivalent is required.

Knowledge, Skills, and Abilities

• 1-2 years of medical office experience or in a similar capacity is desired.
  Experience in a medical and insurance billing (EOB) capacity needed.
• Ability to learn new software quickly.
• Must possess excellent communication and organizational skills.
• Previous customer service phone experience is helpful.
• Ability to operate standard office equipment.
• Ability to type a minimum of 35 wpm is required.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

For this position, the base pay range is $15.50 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training.

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.