Optometric Assistant & OD Tech — Patient Experience Champion

Visionworks; Louisville, Northern (KY, KY); Hybrid; USD 15,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time Off

Anniversary Awards

Medical & Dental

Job summary

Visionworks in Louisville, KY is hiring an OD Tech/Optometric Assistant to be the friendly face of our exam practice. You will assist with preliminary testing, maintain patient records, and help guide patients from exam to product selection in a simple, human way.

The role emphasizes eye health knowledge, strong customer service, and a willingness to support the store’s exam lane operations, including stocking, cleaning equipment, and answering phones.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and educate on products and services that meet eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones
• Will open/close the store/office to support business as needed

Skills

Customer service

Communication

Education

HS diploma or GED

Job description

Visionworks in Louisville, KY is hiring an OD Tech/Optometric Assistant to be the friendly face of our exam practice. You will assist with preliminary testing, maintain patient records, and help guide patients from exam to product selection in a simple, human way.

The role emphasizes eye health knowledge, strong customer service, and a willingness to support the store’s exam lane operations, including stocking, cleaning equipment, and answering phones.