OD Tech & Optometric Assistant – Patient-First Vision Care

Visionworks; Louisville, Northern (KY, KY); Hybrid; USD 30,488,000 - 40,402,000; Full time

Benefits offered by this job

Vision Coverage

Parental Leave

Bereavement Leave

401(k) Savings

Paid Time Off

Milestone Anniversary Awards

Medical & Dental

Job summary

Visionworks is seeking an OD Tech/Optometric Assistant in Louisville to be the friendly face guiding patients through preliminary testing, eyewear selection and a seamless vision care journey. This full-time role supports the exam lane and helps relay essential patient information with a clear, human touch.

You will transition patients from doctor to sales floor, assist with store operations, and contribute to a welcoming, customer-focused experience.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Will open/close the store/office to support business as needed.

Skills

Customer service experience

Phone communication

Education

HS diploma / GED

Job description

Visionworks is seeking an OD Tech/Optometric Assistant in Louisville to be the friendly face guiding patients through preliminary testing, eyewear selection and a seamless vision care journey. This full-time role supports the exam lane and helps relay essential patient information with a clear, human touch.

You will transition patients from doctor to sales floor, assist with store operations, and contribute to a welcoming, customer-focused experience.