Optics & Field Service Applications Engineer

Jobtailor; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Mycronic is seeking a field service engineer to provide advanced technical support for our product lines. You will diagnose complex hardware and software issues, perform preventive maintenance, and develop custom solutions for diverse customer applications.

The role requires strong optics/laser, electrical and computer skills, and the ability to communicate clearly with executives and engineers alike. Travel and on-site customer engagements are a key part of the job.

Qualifications

• Associate's degree or equivalent required; or 3+ years related experience or training.
• Experience in Field Service or Applications Engineering preferred.
• Strong optics/laser, electrical and computer competency required.
• Training or certification in computers and MS Windows environments, Linux, Matlab preferred.

Responsibilities

• Provide advanced technical consultation and support for Mycronic products and systems.
• Diagnose and resolve complex system software and hardware failures and performance issues.
• Perform autonomous weekly Preventive Maintenance to ensure uptime and efficiency.
• Develop and implement custom solutions for diverse customer applications.

Skills

Field service experience

Optics/laser competency

Electrical competency

Computer competency

Verbal & written communication

Presentation skills

Troubleshooting

Preventive maintenance

Technical training

Education

Associate's degree or equivalent

Tools

MS Windows

Linux

Matlab

Job description

Mycronic is seeking a field service engineer to provide advanced technical support for our product lines. You will diagnose complex hardware and software issues, perform preventive maintenance, and develop custom solutions for diverse customer applications.

The role requires strong optics/laser, electrical and computer skills, and the ability to communicate clearly with executives and engineers alike. Travel and on-site customer engagements are a key part of the job.