On-Site Field Technician | Electronics & Robotics

Jobtailor; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Mycronic in Dallas, TX is seeking a Field Service Engineer to troubleshoot, diagnose, and repair Mycronic equipment at customer sites, on customer premises, and at our facility.

You will train customers, participate in setup and demonstrations, provide pre- and post-sales support, maintain detailed service records, and collaborate with sales, engineers and admin staff to deliver exceptional service.

Qualifications

• Associate's degree (A.A) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
• Three years related experience with surface mount technology, electronics and/or robotics
• Valid driver's license; dependable vehicle
• Mechanical assembly and basic maintenance experience preferred
• Proven mechanical, electrical and computer competency
• Experience or training/certification in computers and Microsoft Windows environments
• Meets all assigned targets and goals set by corporate, regional and area managers

Responsibilities

• Troubleshoots, diagnoses, and repairs Mycronic products on customer premises, at company facility, and via telephone
• Provides training to customers and participates in the set-up and demonstration of new products
• Assists in the preparation of system orders
• Provides pre- and post-sales support for all Mycronic services and products
• Provides meeting and trade show support; including setting up equipment and installing temporary cabling as needed
• Conducts pre-site inspection, preventative maintenance and customer care support for service contracts
• Maintains accurate records to reflect the support and repair history of equipment serviced or repaired
• Submits all necessary paperwork, including travel itineraries, trip reports, activity reports, weekly expense and service reports accurately and in a timely manner
• Maintains all assigned assets (laptop/computer, phone, tools, and repair parts, etc.)
• Returns defective parts replaced during repair in a timely manner to designated depots
• Establishes and maintains open lines of communication with key personnel at assigned accounts to remain current with support, repair and on-going issues
• Escalates support issues to management when customer satisfaction is jeopardized
• Develops and maintains the knowledge and skills required to produce the highest levels of customer service support
• Becomes familiar with Mycronic equipment applications and products through structured corporate training programs
• Works closely with customers, sales representatives, product engineers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction
• Establishes a communication schedule with service managers and administrators to exchange information on daily and weekly activities
• Meets all assigned targets and goals set by corporate, regional and area managers

Skills

Troubleshooting

Customer Service

Problem Solving

Training

Team Collaboration

Education

Associate's degree or equivalent

Tools

Mycronic Equipment

Repair Tools

Temporary Cabling

Computers

Job description

Mycronic in Dallas, TX is seeking a Field Service Engineer to troubleshoot, diagnose, and repair Mycronic equipment at customer sites, on customer premises, and at our facility.

You will train customers, participate in setup and demonstrations, provide pre- and post-sales support, maintain detailed service records, and collaborate with sales, engineers and admin staff to deliver exceptional service.