Applications Engineer (Field Based)

Mycronic; United States; On-site; USD 85,000 - 130,000; Full time

Job summary

Mycronic is seeking an Applications Engineer (Field Based) to join our customer-focused engineering team in Austin, TX. You will combine deep technical expertise with consultative problem-solving to deliver complex solutions at customer sites, with occasional travel.

In this role you will troubleshoot, maintain systems, and partner with customers to minimize downtime while driving successful deployments. Strong communication and adaptability are essential.

Qualifications

• Requires an associate's degree or equivalent with related field experience.
• Excellent verbal and written communication for diverse audiences, including executives.
• Proven ability to diagnose and resolve complex hardware/software challenges in field settings.
• Willingness to travel to customer sites as needed; valid passport and driver's license required.

Responsibilities

• Provides advanced technical consultation and support to customers as a field expert for Mycronic products.
• Diagnoses complex system issues and implements preventative maintenance to maximize uptime.
• Performs on-site installations, system buyoffs, demonstrations, and new product setups.
• Translates customer feedback into actionable insights for product development and engineering teams.

Skills

Verbal communication

Written communication

Problem solving

Customer-facing

Travel readiness

Education

Associate's degree or equivalent

Tools

MS Windows environments

Linux

MATLAB

Job description

Applications Engineer (Field Based)

Do you want to be part of an organization on the cutting edge of technology?

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

Position Overview

The Applications Engineer (Field Based) is a pivotal, customer-facing role, that combines deep technical expertise with consultative problem-solving to deliver strategic solutions across complex products and systems. Acting as a trusted partner to our clients, this position requires independent judgment and discretion to troubleshoot challenges, implement preventative maintenance, and ensure operational continuity-minimizing downtime and maximizing customer success. The Applications Engineer (Field Based) primarily works at customer sites, though travel may be required as needed. This role is located in Austin, TX.

Key Responsibilities

• Provides advanced technical consultation and support to customers, serving as a subject matter expert for Mycronic products and systems
• Exercises discretion and independent judgment to analyze, diagnose, and resolve complex system software and hardware failures and product performance issues
• Performs autonomous weekly Preventive Maintenance (PM) on customer systems, ensuring seamless, unsupervised execution to maintain system uptime and operational efficiency
• Develops and implements innovative, custom solutions for diverse customer applications and implements sustainable corrective actions to resolve recurring system issues
• Gains and maintains foundational system knowledge of SLX and other relevant systems to effectively support and troubleshoot equipment
• Influences product development by providing field-based insights, documenting customer feedback, and collaborating with product development and engineering teams
• Serves as the primary technical liaison between customers and internal engineering/development teams, translating complex technical concepts into understandable solutions and influencing future product enhancements
• Oversees system buyoffs, demonstrations, and new product setups, ensuring a high-quality customer experience and successful integration
• Possesses a working knowledge of troubleshooting processes, including understanding the initial steps, gathering important information, and asking pertinent questions to efficiently diagnose issues and minimize customer downtime
• Prepares and delivers compelling presentations to customers, vendors, and senior associates, actively participating in regular customer meetings to foster strong relationships
• Establishes and maintains effective communication with customers and internal stakeholders, escalating support issues to management and higher-level support when necessary to maintain system performance and customer satisfaction
• Develops deep knowledge of Mycronic equipment applications and products through continuous self-study, corporate training programs, and on-the-job experience
• Submits all required documentation accurately and timely, including trip reports, expense reports, and service records
• Adheres rigorously to all safety protocols and utilizes all required safety equipment
• Performs other duties as assigned related to the company's service processes and overall business needs

Experience and Qualifications

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or at minimum three years of related experience and/or training; or equivalent combination of education and experience
• Experience in a Field Service or Applications Engineering role preferred
• Strong optics/laser, electrical and computer competency
• Training or certification in computers and MS Windows environments, Linux, Matlab and complex maintenance preferred
• Experience with physics, optics/lasers, electronics, robotics experience preferred
• Experience in semiconductor lithography is preferred
• Excellent verbal and written communication skills for clear and professional interaction with diverse audiences, including executives, managers, and subject matter experts
• A valid passport is required, as training may be conducted at our corporate headquarters in Sweden
• A valid driver's license is required

Working Conditions / Physical & Mental Demands

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Part standard office environment and part cleanroom in semiconductor mask fab. Significant computer work should be expected.

A Culture Of Collaboration And Personal Growth

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.

Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.

Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet – every day.

Equal Opportunity Employer

Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.