Field Service Engineer - Optics (Travel 50%+)

AMETEK, Inc.; Northern (KY); Hybrid; USD 100,000 - 115,000; Full time

Job summary

Zygo, a leading innovator in optical metrology, seeks a Field Service Engineer to deliver top-tier service for Zygo metrology instruments at customer sites and build strong customer relationships.

The role involves installation, maintenance, training, and collaboration with support and R&D to ensure high reliability and performance. International travel >50% is required, with a passion for precision and safety guiding every engagement.

Qualifications

• Associates degree in mechanical or electrical engineering, or equivalent education and experience.
• Experience in metrology or optics preferred.
• Strong customer service orientation with sales aptitude.
• Willingness to travel internationally, with travel exceeding 50%.
• Ability to thrive in a dynamic, evolving environment and stay calm under pressure.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues at customer sites, coordinating with support and R&D.
• Perform preventive maintenance to keep Zygo equipment at peak performance.
• Train and support internal teams, distributors, and customers on metrology instruments.
• Plan and manage installations at customer sites, including setup and integration.
• Analyze issues and identify hardware/software improvements to enhance product performance and reliability.
• Develop application solutions and contribute to new technologies through on-site assistance.

Skills

Metrology/optics experience

Customer service

Sales aptitude

Travel readiness

Education

Associates degree in mechanical or electrical engineering, or equivalent education

Job description

Zygo, a leading innovator in optical metrology, seeks a Field Service Engineer to deliver top-tier service for Zygo metrology instruments at customer sites and build strong customer relationships.

The role involves installation, maintenance, training, and collaboration with support and R&D to ensure high reliability and performance. International travel >50% is required, with a passion for precision and safety guiding every engagement.