Applications Engineer – Field Based

Jobtailor

Austin (TX)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Job summary

Mycronic is seeking a field service engineer to provide advanced technical support for our product lines. You will diagnose complex hardware and software issues, perform preventive maintenance, and develop custom solutions for diverse customer applications.

The role requires strong optics/laser, electrical and computer skills, and the ability to communicate clearly with executives and engineers alike. Travel and on-site customer engagements are a key part of the job.

Qualifications

Associate's degree or equivalent required; or 3+ years related experience or training.
Experience in Field Service or Applications Engineering preferred.
Strong optics/laser, electrical and computer competency required.
Training or certification in computers and MS Windows environments, Linux, Matlab preferred.

Responsibilities

Provide advanced technical consultation and support for Mycronic products and systems.
Diagnose and resolve complex system software and hardware failures and performance issues.
Perform autonomous weekly Preventive Maintenance to ensure uptime and efficiency.
Develop and implement custom solutions for diverse customer applications.

Skills

Field service experience

Optics/laser competency

Electrical competency

Computer competency

Verbal & written communication

Presentation skills

Troubleshooting

Preventive maintenance

Technical training

Education

Associate's degree or equivalent

Tools

MS Windows

Linux

Matlab

Job description

Provides advanced technical consultation and support to customers, serving as a subject matter expert for Mycronic products and systems
Exercises discretion and independent judgment to analyze, diagnose, and resolve complex system software and hardware failures and product performance issues
Performs autonomous weekly Preventive Maintenance (PM) on customer systems, ensuring seamless, unsupervised execution to maintain system uptime and operational efficiency
Develops and implements innovative, custom solutions for diverse customer applications and implements sustainable corrective actions to resolve recurring system issues
Gains and maintains foundational system knowledge of SLX and other relevant systems to effectively support and troubleshoot equipment
Influences product development by providing field-based insights, documenting customer feedback, and collaborating with product development and engineering teams
Serves as the primary technical liaison between customers and internal engineering/development teams, translating complex technical concepts into understandable solutions and influencing future product enhancements
Oversees system buyoffs, demonstrations, and new product setups, ensuring a high-quality customer experience and successful integration
Possesses a working knowledge of troubleshooting processes, including understanding the initial steps, gathering important information, and asking pertinent questions to efficiently diagnose issues and minimize customer downtime
Prepares and delivers compelling presentations to customers, vendors, and senior associates, actively participating in regular customer meetings to foster strong relationships
Establishes and maintains effective communication with customers and internal stakeholders, escalating support issues to management and higher-level support when necessary to maintain system performance and customer satisfaction
Develops deep knowledge of Mycronic equipment applications and products through continuous self-study, corporate training programs, and on-the-job experience
Submits all required documentation accurately and timely, including trip reports, expense reports, and service records
Adheres rigorously to all safety protocols and utilizes all required safety equipment
Performs other duties as assigned related to the company's service processes and overall business needs

Requirements

Associate's degree (A.A.) or equivalent from two-year college or technical school; or at minimum three years of related experience and/or training; or equivalent combination of education and experience
Experience in a Field Service or Applications Engineering role preferred
Strong optics/laser, electrical and computer competency
Training or certification in computers and MS Windows environments, Linux, Matlab and complex maintenance preferred
Experience with physics, optics/lasers, electronics, robotics experience preferred
Experience in semiconductor lithography is preferred
Excellent verbal and written communication skills for clear and professional interaction with diverse audiences, including executives, managers, and subject matter experts
A valid passport is required, as training may be conducted at our corporate headquarters in Sweden
A valid driver's license is required

Core Competencies

Demonstrates expertise in Mycronic products and systems, providing advanced technical consultation and support while effectively communicating complex concepts to diverse audiences. Possesses strong troubleshooting skills and a solid foundation in optics, lasers, and electronics, ensuring high-quality customer experiences and operational efficiency.

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