Optics Applications & Technical Support Engineer

Fiber Broadband; New Albany (IN); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical (HSA/PPO)

Dental

Vision

Group life

AD&D

Disability insurance

EAP

401K

Job summary

Samtec, Inc. is seeking an Applications & Technical Product Support Engineer (Optics) to collaborate with customers and cross-functional teams on optical transceiver solutions for advanced applications.

The role blends technical problem-solving, customer engagement, and on-site support, with occasional travel. You will develop deep product knowledge, perform laboratory measurements, and translate requirements into practical solutions while partnering with sales, engineering, and marketing to

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or related field.
• 3+ years in optical module engineering, applications engineering, or technical support.
• Strong communication, analytical, and problem-solving skills; able to make complex concepts clear.

Responsibilities

• Develop and maintain deep expertise in optical products, including FireFly Embedded Optical Modules, and translate customer requirements into effective technical solutions.
• Provide hands-on design-in support through laboratory optical characterization, performance measurements, and system-level debugging across SI, PI, firmware, thermal management, and optical performance.
• Apply knowledge of industry-standard protocols to position Samtec solutions effectively and help customers achieve their system-level performance goals.
• Partner closely with sales teams, field application engineers, customers, engineering, and marketing to accelerate product adoption, share insights, and create cross-functional alignment.
• Create and maintain clear, accurate technical documentation, including data sheets, application notes, and other customer-facing resources.
• Deliver engaging product training and technical presentations for sales teams, partners, and customers.
• Support customers on-site and represent Samtec at trade shows and industry events.
• Identify emerging market trends and customer needs, then collaborate with internal teams to help shape future products and capabilities.

Skills

Communication

Analytical

Problem solving

Collaborative

Cross-functional teamwork

Education

Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or related technical field

Job description

Samtec, Inc. is seeking an Applications & Technical Product Support Engineer (Optics) to collaborate with customers and cross-functional teams on optical transceiver solutions for advanced applications.

The role blends technical problem-solving, customer engagement, and on-site support, with occasional travel. You will develop deep product knowledge, perform laboratory measurements, and translate requirements into practical solutions while partnering with sales, engineering, and marketing to