Applications & Technical Product Support Engineer (Optics)

Samtec, Inc.; New Albany (IN); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical insurance (HSA/PPO)

Dental insurance

Vision insurance

Group life insurance

AD&D

Disability insurance

Employee Assistance Program (EAP)

401K

Paid time off

Bonuses paid three times per year

Job summary

Samtec, Inc. is seeking an Applications & Technical Product Support Engineer (Optics) to support optical transceiver solutions for diverse applications. You will collaborate with customers and cross-functional teams in a dynamic on-site role in the United States.

The role emphasizes technical problem solving, customer engagement, and occasional travel to support design-in activities and field events. A strong background in optics and communications protocols is required.

Qualifications

• Bachelor's degree in Electrical/Computer Engineering, Computer Engineering, Physics, or a related technical field.
• Three or more years in optical module engineering, applications engineering, or technical support.
• Strong communication, analytical, and problem-solving skills; able to make complex concepts clear.
• Collaborative, organized, detail-oriented, and comfortable working across teams.
• U.S. citizen or resident alien, as required for ITAR compliance under 22 CFR 120.15.

Responsibilities

• Develop and maintain deep expertise in Samtec optical products, including FireFly Embedded Optical Modules, and translate customer requirements into effective technical solutions.
• Provide hands-on design-in support through laboratory optical characterization, performance measurements, and system-level debugging across signal integrity, power integrity, firmware, thermal management, and optical performance.
• Apply knowledge of industry-standard protocols to position Samtec solutions effectively and help customers achieve their system-level performance goals.
• Partner closely with sales teams, field application engineers, customers, engineering, and marketing to accelerate product adoption, share insights, and create strong cross-functional alignment.
• Create and maintain clear, accurate technical documentation, including data sheets, application notes, and other customer-facing resources.
• Deliver engaging product training and technical presentations for sales teams, partners, and customers.
• Support customers on-site and represent Samtec at trade shows and industry events.
• Identify emerging market trends and customer needs, then collaborate with internal teams to help shape future products and capabilities.

Skills

Strong communication

Analytical skills

Problem solving

Collaborative

Organization

Detail oriented

Education

Bachelor's degree in Electrical/Computer Engineering or Physics

Job description

Samtec, Inc.

Position Title:

Applications & Technical Product Support Engineer (Optics)

Description

Founded in 1976, Samtec is a privately held, $1 Billion global manufacturer of a broad line of electronic interconnect solutions, including High-Speed Board-to-Board, High-Speed Cables, Mid-Board and Panel Optics, Precision RF, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers are dedicated to developing and advancing technologies, strategies and products to optimize both the performance and cost of a system from the bare die to an interface 100 meters away, and all interconnect points in between. With 40+ international locations and products sold in more than 125 different countries, Samtecs global presence enables its unmatched customer service.

The salary range for this position would be in the range of $120 - $150K per year and is commensurate with experience + plus generous Samtec bonuses paid three times per year in February, August and late fall. Standard benefit offerings available are medical (HSA/PPO) dental, vision, group life, AD&D, short and long term disability, EAP, 401K plus other voluntary options, as well as paid time off.

Description

In this full-time, on-site role, you will collaborate with customers and cross-functional teams to support optical transceiver solutions for machine learning, medical, military, aerospace, and other advanced applications. This position offers a dynamic mix of technical problem-solving, teamwork, customer engagement, and occasional travel.

Responsibilities:

1. Develop and maintain deep expertise in Samtec optical products, including FireFly Embedded Optical Modules, and translate customer requirements into effective technical solutions.
2. Provide hands-on design-in support through laboratory optical characterization, performance measurements, and system-level debugging across signal integrity, power integrity, firmware, thermal management, and optical performance.
3. Apply knowledge of industry-standard protocols to position Samtec solutions effectively and help customers achieve their system-level performance goals.
4. Partner closely with sales teams, field application engineers, customers, engineering, and marketing to accelerate product adoption, share insights, and create strong cross-functional alignment.
5. Create and maintain clear, accurate technical documentation, including data sheets, application notes, and other customer-facing resources.
6. Deliver engaging product training and technical presentations for sales teams, partners, and customers.
7. Support customers on-site and represent Samtec at trade shows and industry events.
8. Identify emerging market trends and customer needs, then collaborate with internal teams to help shape future products and capabilities.

Required Qualifications:

1. Bachelors degree in Electrical Engineering, Computer Engineering, Physics, or a related technical field.
2. Three or more years in optical module engineering, applications engineering, or technical support.
3. Strong communication, analytical, and problem-solving skills; able to make complex concepts clear.
4. Collaborative, organized, detail-oriented, and comfortable working across teams.
5. U.S. citizen or resident alien, as required for ITAR compliance under 22 CFR 120.15.

Preferred Qualifications:

1. Masters degree in a relevant field.
2. Five or more years with optical modules, fiber optics, or high-speed RF electronics.
3. Customer-facing technical support, applications engineering, or technical sales experience.
4. Knowledge of opto-mechanical and electrical design, transceiver architectures, and communication protocols.

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.

Equal employment opportunity, including veterans and individuals with disabilities.